Software Technical Support Engineer (MFT/B2Bi)

Axway • Scottsdale, AZ

1d

About The Position

Overview We are looking for our new Customer Support Technical Engineer (MFT/B2Bi) to join Axway's family. Are you ready? Join us now!! Eligibility: Must be legally authorized to work in the U.S. now and in the future. No visa sponsorship or relocation assistance is available. We’re looking for a motivated Customer Support Technical Engineer who enjoys solving complex technical issues and working directly with customers. If you’re comfortable in a Linux environment , love troubleshooting, and want to grow your skills in networking, communication protocols, and Axway’s enterprise integration tools, we want to talk to you.

Requirements

• 1–3 years experience in technical support, IT helpdesk, software/application troubleshooting, or similar hands-on technical role
• Strong familiarity with Linux commands, navigation, logs, and environment troubleshooting
• Experience supporting or debugging issues in client–server or enterprise application environments
• Basic proficiency with SQL and database concepts (Oracle experience is a plus)
• Understanding of core internet and communication protocols such as FTP/SFTP, HTTP/HTTPS, SMTP, SSH, SSL/TLS
• Strong analytical thinking and curiosity-driven problem solving
• Excellent communication skills and comfort working directly with customers

Nice To Haves

• Exposure to programming or scripting languages (Java, Perl, Python, Bash)
• Experience with networking fundamentals, connectivity troubleshooting, and certificates
• Windows server experience
• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience)

Responsibilities

• Provide hands-on troubleshooting, diagnostics, and problem replication for customer issues
• Support application functionality as well as the surrounding environment (OS— especially Linux , database, network, etc.)
• Respond to customer inquiries via phone, email, and web tickets within target SLAs
• Lead customers through issue resolution with clear communication and strong ownership
• Act as a bridge between customers and escalation teams, ensuring issues meet escalation readiness
• Maintain up-to-date knowledge of Axway products
• Document all interactions in CRM
• Participate in beta/sprint support for assigned products
• Occasional travel for onsite troubleshooting
• Participate in after-hours on-call rotation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees