Software Technical Program Manager

Whisker•Auburn Hills, MI

3d•Onsite

About The Position

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today. We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. The Software Technical Program Manager will be responsible for managing software focused platform products and product development. The Program Manager will oversee portions of the Digital product roadmap and drive cross-functional programs from inception through completion.

Requirements

BS in computer science or related field
2+ years of program management of relevant experience, ideally 1-2 years in a mobile environment (or similar technical field)
Familiarity with and affinity for agile development, collaboration and test-and-learn environments
Ability to demonstrate influential leadership and gain buy in from key stakeholders
Ability to effectively understand data, analyze results, draw insights and conclusions, and recommend appropriate actions in an atmosphere of fact-based decision-making
Excellent communication and story-telling skills, including the ability to effectively translate and communicate technical information in a meaningful way to non-technical audiences
Ability to own Programs end-to-end while accounting for cross-functional needs
Strong understanding of planning and prioritization, as well as when to adjust plans when needed
Motivated to develop processes, procedure, and automation in support of a growing Project Management Organization
Demonstrates a collaborative approach to achieving business results
Passionate about delivering mobile solutions that exceed expectations
Strong data skills with expertise across multiple disciplines including Data Analytics (Excel, DOMO, SQL, VBA)
Familiarity with Atlassian products (Jira, Confluence, BitBucket)
Maintains confidentiality of proprietary information
Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
A high degree of initiative, self-motivation, and ability to motivate others
Ability to establish and maintain cooperative working relationships with Team Members and colleagues
Comfortable with office pets (cats, dogs)

Nice To Haves

1+ years of experience in IoT and/or embedded software and/or other smart home solutions
Certified Scrum Master
Experience with IoT devices and an understanding of how they function
Experience in social networks and mobile applications
Not required to have pets, but highly recommended!

Responsibilities

Works alongside application developers, architects, scrum masters, user experience architects, user acceptance testers and quality assurance testers to deliver mobile app experiences that exceed user expectations
Responsible for delivery of cross-functional programs including removing roadblocks, identifying risk, resource planning, and prioritization alignment between Product and Engineering
Represents the Software Program team in day-to-day agile scrum team meetings including: Daily Stand-Ups, Sprint Reviews, Sprint Planning sessions, Sprint Retrospectives, Backlog refinement & grooming sessions, and Product demonstrations.
Manages the analytics and performance reporting for new digital features
Supports the SW Engineering Roadmap
Liaisons with key members of the marketing organization on communication programs that raise awareness and drive usage of the mobile self-service channel
Identifies emerging trends and stays abreast of the pet industry and connected home products
Conducts project retrospectives to identify areas for process improvement and proposes relevant process changes for implementation
Will perform additional responsibilities when required