Software Technical Program Manager

WhiskerAuburn Hills, MI
3dOnsite

About The Position

Whisker is redefining what it means to live with cats—designing intelligent systems that remove friction, elevate the everyday, and celebrate the quiet brilliance of feline companionship. Today, Litter-Robot leads the category. Tomorrow, an entire ecosystem that expands what’s possible for cats and the people who love them. We believe the future is feline. And we’re imagining that future today. We work onsite 4+ days a week, with our team based in Auburn Hills, Michigan, and Juneau, Wisconsin. Our team of 700+ passionate pet people thrives on collaboration, innovation, and the occasional office cameo from a four-legged friend. The Software Technical Program Manager will be responsible for managing software focused platform products and product development. The Program Manager will oversee portions of the Digital product roadmap and drive cross-functional programs from inception through completion.

Requirements

  • BS in computer science or related field
  • 2+ years of program management of relevant experience, ideally 1-2 years in a mobile environment (or similar technical field)
  • Familiarity with and affinity for agile development, collaboration and test-and-learn environments
  • Ability to demonstrate influential leadership and gain buy in from key stakeholders
  • Ability to effectively understand data, analyze results, draw insights and conclusions, and recommend appropriate actions in an atmosphere of fact-based decision-making
  • Excellent communication and story-telling skills, including the ability to effectively translate and communicate technical information in a meaningful way to non-technical audiences
  • Ability to own Programs end-to-end while accounting for cross-functional needs
  • Strong understanding of planning and prioritization, as well as when to adjust plans when needed
  • Motivated to develop processes, procedure, and automation in support of a growing Project Management Organization
  • Demonstrates a collaborative approach to achieving business results
  • Passionate about delivering mobile solutions that exceed expectations
  • Strong data skills with expertise across multiple disciplines including Data Analytics (Excel, DOMO, SQL, VBA)
  • Familiarity with Atlassian products (Jira, Confluence, BitBucket)
  • Maintains confidentiality of proprietary information
  • Ability to maintain a professional atmosphere in a fast-paced environment with numerous interactions and interruptions
  • A high degree of initiative, self-motivation, and ability to motivate others
  • Ability to establish and maintain cooperative working relationships with Team Members and colleagues
  • Comfortable with office pets (cats, dogs)

Nice To Haves

  • 1+ years of experience in IoT and/or embedded software and/or other smart home solutions
  • Certified Scrum Master
  • Experience with IoT devices and an understanding of how they function
  • Experience in social networks and mobile applications
  • Not required to have pets, but highly recommended!

Responsibilities

  • Works alongside application developers, architects, scrum masters, user experience architects, user acceptance testers and quality assurance testers to deliver mobile app experiences that exceed user expectations
  • Responsible for delivery of cross-functional programs including removing roadblocks, identifying risk, resource planning, and prioritization alignment between Product and Engineering
  • Represents the Software Program team in day-to-day agile scrum team meetings including: Daily Stand-Ups, Sprint Reviews, Sprint Planning sessions, Sprint Retrospectives, Backlog refinement & grooming sessions, and Product demonstrations.
  • Manages the analytics and performance reporting for new digital features
  • Supports the SW Engineering Roadmap
  • Liaisons with key members of the marketing organization on communication programs that raise awareness and drive usage of the mobile self-service channel
  • Identifies emerging trends and stays abreast of the pet industry and connected home products
  • Conducts project retrospectives to identify areas for process improvement and proposes relevant process changes for implementation
  • Will perform additional responsibilities when required

Benefits

  • Premium Medical/Dental/Vision insurance
  • Paid parental leave
  • Whisker Parents Program
  • 1 day "pawternity" leave for new pet adoption
  • Pet Insurance Discount
  • 401K match
  • Flexible spending accounts
  • Company-paid short-term disability and life insurance
  • Employee Assistance Program (EAP)
  • Generous paid time off
  • 14 Paid Holidays
  • Top of the line equipment
  • Pet-friendly office
  • Whisker products and swag
  • Continuing education Support
  • On-site gym with Peloton
  • Referral program
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