Software Support Technician

SOLARITY • Des Peres, MO

2d • Hybrid

About The Position

A Software Support Technician maintains and supports the integrity of the system environment.
Position responsibilities include planned and unplanned support for in house developed software, deploying software upgrades, maintaining and scheduling updates and hotfixes to customer environments.
Other duties may include configuring proprietary configuration files, maintaining, and the creation of process documentation while ensuring the company’s standards of high performance and security

Requirements

• 1+ year of technical support experience or an Associate’s degree in related field required
• Proven ability to research, troubleshoot, and resolve technical issues.
• Proven ability to guide and support other technicians to successful resolutions.
• Strong presentation and communication skills with keen attention to detail.
• On-call availability required.

Nice To Haves

• Experience with implementing or maintaining software solutions desired.
• Experience with the following is beneficial (but not required): Citrix JSON Windows Deployment Services XML

Responsibilities

• Serve as point of contact for inbound Service Desk calls regarding Solarity software.
• Support and troubleshooting steps including: Ticket routing, Password resets, Break/Fix, automated alerts, and Escalations to level II or level III Service Desk associates.
• Provide remote support to customers, create detailed work logs, and process documentation in Jira Service Management
• Manages bug fixes and software enhancements.
• Uses discretion to effect timely solution of problems in order to ensure customer satisfaction and eliminate downtime.
• Other duties as assigned by Service Desk leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees