Software Support Representative, Tactical Intelligence Family of Systems, TS/SCI, Camp Humphreys, Korea

General Dynamics Information Technology•International Falls, MN

19d•Onsite

About The Position

SYSTEMS TECHNICIAN IV SUMMARY: Field Service Technician Senior, DCGS-A – Camp Humphreys, South Korea - TS/SCI Clearance Required. Primarily supports software for the DCGS-Army Family of Systems: IFS, P-MFWS, GWS, TGS, CDSS How the Software Support Representative, Tactical Intelligence Family of Systems will make an impact: Provide technical guidance and over the shoulder assistance to unit maintainer to Initialize, place into operation and troubleshoot the software interfaces of specific C5ISR communication systems being supported (ex. IFS /P-MFWS/GWS/TGS/CDSS). Provide technical guidance and over the shoulder assistance to unit maintainer on software installations, configurations, patching and maintenance of DCGS-A family of systems. Provide technical guidance and over the shoulder assistance to unit maintainer for backup and disaster recovery of Linux and Windows operating systems. Provide informal over-the-shoulder training and software mentorship to MIL/GOV personnel. Provide software, network troubleshooting, problem identification, and resolution. Provide technical guidance and over the shoulder assistance to unit to Assist with remote system administration software to include troubleshooting and installation. Assists Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations. Participates in special projects as required. Prepares weekly/bi-weekly reports for customers Provides Commanders and Staff with recommendations on how to best leverage mission command Intel platforms to meet their operational needs. Attend G2 and S6 briefings and participate in conference calls to identify issues with Intel platforms.

Requirements

AA/AS, 5+ years’ experience. (2 years of additional work experience may be substituted for an AA/AS. Degree)
Must have an active TS/SCI clearance and willing to obtain a CI Poly if required.
Valid CompTIA Security+ CE Certification
Experience with Microsoft Windows/Linux/VMWare server and client software, patching, upgrading, and maintaining.
Understanding of networking principles and system network configuration.
Professional and effective writing and communication skills are required.

Nice To Haves

Military experience (35T)
DCGS-A Maintainers Course Completion (3.2.5)

Responsibilities

Provide technical guidance and over the shoulder assistance to unit maintainer to Initialize, place into operation and troubleshoot the software interfaces of specific C5ISR communication systems being supported (ex. IFS /P-MFWS/GWS/TGS/CDSS).
Provide technical guidance and over the shoulder assistance to unit maintainer on software installations, configurations, patching and maintenance of DCGS-A family of systems.
Provide technical guidance and over the shoulder assistance to unit maintainer for backup and disaster recovery of Linux and Windows operating systems.
Provide informal over-the-shoulder training and software mentorship to MIL/GOV personnel.
Provide software, network troubleshooting, problem identification, and resolution.
Provide technical guidance and over the shoulder assistance to unit to Assist with remote system administration software to include troubleshooting and installation.
Assists Information Assurance staff with all documentation required for accreditation and any other associated directives and regulations.
Participates in special projects as required.
Prepares weekly/bi-weekly reports for customers
Provides Commanders and Staff with recommendations on how to best leverage mission command Intel platforms to meet their operational needs.
Attend G2 and S6 briefings and participate in conference calls to identify issues with Intel platforms.

Benefits

Growth: AI-powered career tool that identifies career steps and learning opportunities
Support: An internal mobility team focused on helping you achieve your career goals
Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
Community: Award-winning culture of innovation and a military-friendly workplace
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

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