Software Support Representative

Volaris Group

16d

About The Position

Tribute is seeking an Accounts Receivable / Accounts Payable (AR/AP) Subject Matter Expert (SME) to join our Client Success Team. This isn’t just a standard support role - as the AR/AP SME, you’ll serve as a trusted advisor to our customers and an internal resource to your peers, providing solutions, improving processes, and shaping best practices across the Support and Implementation teams.

Requirements

AR/AP ERP experience required, and experience within a distribution or manufacturing environment strongly preferred.
Experience in customer support, consulting, or financial systems troubleshooting is strongly preferred.
Strong understanding of billing, cash application, vendor payments, and reconciliation workflows.
Exceptional verbal and written communication skills, with the ability to translate technical details into customer-friendly guidance.
Ability and willingness to use AI-tools to improve efficiency and streamline client communications.
Strong multitasking, prioritization, and time management skills.
Ability to collaborate across departments and work effectively in a remote team environment.
Willingness to travel occasionally (up to 20%) for customer visits or training.

Nice To Haves

Familiarity with TrulinX ERP or similar systems is a significant advantage.

Responsibilities

Serve as the primary point of contact for AR and AP-related customer inquiries, troubleshooting issues with billing, payment processing, and financial reporting.
Deliver clear, actionable consulting guidance on configuration, workflows, and best practices in TrulinX.
Partner with customers to optimize their financial processes and ensure accuracy and efficiency across AR and AP modules.
Work closely with other SMEs, Implementation Specialists, and Developers to research and resolve complex accounting-related tickets.
Identify recurring customer challenges and collaborate with internal teams to develop documentation, training materials, or system improvements.
Develop and maintain up-to-date knowledge base articles and internal reference guides for AR/AP processes.
Participate in internal training sessions to upskill team members and share expertise in accounting best practices.
Communicate professionally and proactively with customers, ensuring that resolutions are both timely and thorough.
Represent the customer perspective in discussions around product enhancements or process changes.
Build strong customer relationships through empathy, transparency, and consistent follow-through.
Offer consultative insight to help customers better understand financial data flow and reporting within the ERP system.