Software Support Representative
About The Position
Software Support Representative Position Overview Estimating Edge, LLC. is looking for a well-qualified candidate to fill an opening in our Software Support Department. We are looking for someone who is comfortable using a computer and has good typing skills. Our preferred candidate is comfortable troubleshooting hardware and software issues. They enjoy working in a team environment. Company Overview As a technology leader in the AEC industry, the Estimating Edge has been a trusted provider of construction estimating software, called the EDGE™ for over 30 years. The market leader, the Estimating Edge was one of the first companies to build a solution that has a complete construction estimating solution-Takeoff and Cost Estimating in just one software application. The EDGE enables commercial subcontractors to prepare job estimates with greater accuracy, increased efficiency, and consistent estimates across companies, resulting in better forecasting for job profitability.
Requirements
- High School Diploma or GED
- Must be legally able to work in the United States
- Computer software experience
- Proficient with Microsoft Windows OS (10, 11)
- Proficient with MS Office
- Ability to speak clearly and accurately.
- Demonstrated proficiency in typing and grammar.
- The applicant will be required to pass a math test to determine their ability to understand and apply basic mathematical concepts correctly.
- Collaborative and enthusiastic.
- Ability to multi-task
- Must be able to sit for extended periods of time.
- Position requires the use of a headset handset.
Nice To Haves
- Construction experience (a plus)
- Ability to read blueprints and construction estimating experience (a plus)
- SQL Server and SQL Server Management Studio experience (a plus)
- Able to work in Palm Beach County, FL home office (a plus)
Responsibilities
- Provide technical and software support to clients via phone, e-mail, and chat.
- Diagnose and resolve technical hardware and software issues.
- Follow standard processes and procedures.
- Accurately process and document all transactions.
- Follow up and make scheduled callbacks to clients when necessary.
- Training clients to operate and customize the program.
Benefits
- Medical, Dental, and Vision
- Basic Life Insurance and AD&D
- 401k with company match
- 9.5 paid company holidays per year
- Paid Time Off
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
