Software Support Engineer

TicketManager • Calabasas, CA

114d • $100,000 - $115,000

About The Position

TicketManager is looking for a motivated full-stack developer to join our team as a Software Support Engineer. The position offers a lot of opportunity to learn and grow as a developer. As a Software Support Engineer, you’ll be a key member of our Technology team, contributing cross-departmentally to create web pages that fuse compelling design and current technologies. The ideal candidate will be able to hit the ground running, possess a strong curiosity and desire to ideate and explore new features to improve experiences. You’ll participate in discussions about product ideation, proof-of-concepts, and give feedback on ideas. This role is In-Office in Calabasas, CA Monday-Friday.

Requirements

• Bachelor's Degree Required, MS in Computer Science Engineering, MIS or relevant field is preferred
• 3+ years of frontend and backend application development experience
• In depth knowledge of Node.js
• Advanced experience with MySQL or similar relational databases
• Hands-on experience with SQL schema design, and Design Patterns desirable
• Hands-on experience using Git, Github, or other similar source code version control systems
• Experience with AWS, GCP, or Azure
• Experience using GenAI tools such as Cursor, Copilot for coding and writing test code.
• An understanding of JavaScript fundamentals including DOM manipulation

Nice To Haves

• Preferred knowledge of Angular
• Elasticsearch/OpenSearch
• Single-page Application patterns and techniques
• Experience with Object-oriented PHP with Symfony or similar PHP Frameworks is a plus, but not required
• Salesforce(.com) Development, Java

Responsibilities

• Develop and maintain web-based application on AWS, using Node.js, PHP, and Java
• REST API development on our External and Internal APIs
• Respond to requests and questions about how our application works, including verification and debugging for features and functionality.
• Work through the entire web application development life cycle right from requirements to delivery and post launch support
• Tackle a wide variety of coding problems throughout the stack, including learning new languages and design patterns
• Keep abreast of new trends and best practices in web development
• Need to work in office; be available during regular hours as well as off-hours availability depending on project needs

Benefits

• $100,000k - $115,000k base salary
• Bonus Eligibility
• Role is In-Office, Monday-Friday
• 401k & Company Match
• Health Benefits (Medical, Dental, Vision)
• Unlimited PTO
• Quarterly Live Event Credit
• Monthly Happy Hours & Volunteering
• Fun Company Perks
• Inc. 5000 fastest-growing private company by Inc. Magazine six years in a row
• Recognized as one of the Best Places to Work by Inc. Magazine and the LA Business Journal
• 4.6 out of 5 Glassdoor rating
• Used by over 4,000 globally known companies including ~15% of the Fortune 500

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 101-250 employees