Software Support Engineer

Boomi • Conshohocken, PA

304d • $104,000 - $123,000 • Remote

About The Position

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You're able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you're able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues. You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

Requirements

• 2+ years work experience with 1+ years technical customer-facing experience
• Ability to explain technical details to both technical and non-technical audiences
• Knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript
• Knowledge of Windows and Linux OS
• Knowledge of cloud-based software applications like AWS, Azure, GCP (including installation, administration, and troubleshooting)
• Able to show patience, empathy, and compassion for customers and colleagues
• Passion for problem-solving, continuous learning, and staying up to date on new technology and trends

Nice To Haves

• Boomi platform certifications and/or knowledge
• Kubernetes and Docker knowledge
• ELT/ETL knowledge
• Ability to analyze error logs for Java programs, Windows OS, Linux OS
• Advanced knowledge of performance-tuning techniques and tools
• Understanding of database administration
• Understanding of network fundamentals, including network trace analysis
• API design and development experience
• Thorough understanding of how data is transmitted securely across the network
• NetSuite, Salesforce, Hadoop, Linux system administration
• Knowledge of Postman and OAuth 2.0
• IT Consultant or Software Developer experience

Responsibilities

• Provide exceptional engagement for our customer's initial contact with the Global Customer Support team
• Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
• Acknowledge customers' concerns, empathize and analyze the information they've provided, ask questions that refine your initial analysis, own cases from start to finish
• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary
• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions

Benefits

• Base compensation for this position in the US ranges between $104,000 - $123,000 annually + applicable bonus
• Remote-friendly position
• Final compensation will be determined by various factors including the candidate's knowledge, skills, experience, and geographic location

What This Job Offers

• Job Type: Full-time
• Industry: Professional, Scientific, and Technical Services