Boomi-posted 8 months ago
$104,000 - $123,000/Yr
Full-time
Remote • Conshohocken, PA
Professional, Scientific, and Technical Services

Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You're able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you're able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues. You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

  • Provide exceptional engagement for our customer's initial contact with the Global Customer Support team
  • Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
  • Acknowledge customers' concerns, empathize and analyze the information they've provided, ask questions that refine your initial analysis, own cases from start to finish
  • Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary
  • Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions
  • 2+ years work experience with 1+ years technical customer-facing experience
  • Ability to explain technical details to both technical and non-technical audiences
  • Knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript
  • Knowledge of Windows and Linux OS
  • Knowledge of cloud-based software applications like AWS, Azure, GCP (including installation, administration, and troubleshooting)
  • Able to show patience, empathy, and compassion for customers and colleagues
  • Passion for problem-solving, continuous learning, and staying up to date on new technology and trends
  • Boomi platform certifications and/or knowledge
  • Kubernetes and Docker knowledge
  • ELT/ETL knowledge
  • Ability to analyze error logs for Java programs, Windows OS, Linux OS
  • Advanced knowledge of performance-tuning techniques and tools
  • Understanding of database administration
  • Understanding of network fundamentals, including network trace analysis
  • API design and development experience
  • Thorough understanding of how data is transmitted securely across the network
  • NetSuite, Salesforce, Hadoop, Linux system administration
  • Knowledge of Postman and OAuth 2.0
  • IT Consultant or Software Developer experience
  • Base compensation for this position in the US ranges between $104,000 - $123,000 annually + applicable bonus
  • Remote-friendly position
  • Final compensation will be determined by various factors including the candidate's knowledge, skills, experience, and geographic location
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service