Software Support Engineer

KONAMI GAMING INC • Paradise, NV

119d

About The Position

Konami Gaming is looking for a Software Support Engineer to join our team! This position is responsible for technical support, customer support, and developing, deploying, maintaining, testing, and evaluating platform/gaming software for Games R&D related (e.g., iGaming, HHR, NYL, bingo, etc.) systems, games, and infrastructure. Responsibilities include providing technical support; providing customer/operator support; troubleshooting technical related issues; researching and escalating reported issues; providing immediate assistance when issues are reported; updating/creating technical documentation; developing/maintaining/testing software. The incumbent will ensure common issues and resolutions are well documented and shared amongst team members. This position requires the working of non-business hours and holidays to provide immediate support to customers and operators with no-to-minimum supervision.

Requirements

• Pursuing or having a bachelor’s degree from a four-year college or university (or higher degree) in a related field.
• Demonstrates basic industry knowledge relevant to the gaming industry, technical system support, IT knowledge, and other technical concepts.
• One year plus related experience with technical system/IT support.
• IT system and networking experience is preferred.
• Gaming industry game/system/infrastructure experience preferred.
• Physical server and cloud-based servers (e.g., AWS) deployment experience is preferred.
• Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
• Must be able to obtain and maintain Gaming licensure(s).
• Intermediate and above level understanding and usage of Microsoft Office products.

Responsibilities

• Function as first point of contact when there is a customer or operator request, question, or issue.
• Providing technical and customer support to clients, customers, and operators.
• Troubleshooting Games R&D related systems, game, and user related issues.
• Escalating issues to appropriate team members after thorough research/testing is conducted/provided.
• Providing immediate assistance to common Games R&D related system, game, and user related issues.
• Maintains and updates customer relationship management and bug tracking systems.
• Updates and creates clear/concise technical documentation.
• Working non-business hours and holidays to provide immediate support to the customers and operators.
• Performing additional tasks or projects to improve overall productivity, efficiency, and level of service, as assigned.
• Develops and works on integrations on multiple platforms (e.g., server platforms, game platforms, etc.).
• Develops and works on APIs for integrations and operator requirements/features.
• Develops and works on game related features, improvements, and frameworks.
• Develops and maintains installation, configuration procedures, development environments, and development tools.
• Develops, researches, and recommends platform, server, deployment, and virtualization tools (VirtualBox, VMware, Vagrant, Docker, AWS, etc.).
• Always complies with the company’s regulatory guidelines and corporate policies.
• Maintains confidentiality regarding the company, products, and employee information.
• Performs other related duties as assigned.

Benefits

• Competitive Wages
• Great 401(k) plan with company match
• Comprehensive health benefits package
• Generous Company paid Holidays and Paid Time Off (PTO)
• Tuition reimbursement program

What This Job Offers

• Job Type: Part-time
• Education Level: Bachelor's degree
• Number of Employees: 251-500 employees