Software Support Engineer I
About The Position
Software support engineers support end-users who use internally developed client- and web-based scientific and business software. They are expected to understand bioMerieux’s core technology, business, and the enterprise systems that enable them. Support engineers are expected to respond quickly to reported problems and troubleshoot issues to provide solutions, corrections, workarounds, or training as appropriate. They should work efficiently with the development and test engineering groups to support the development of software that meets end-user’s needs and to resolve software issues identified by end-users.
Requirements
- Bachelor degree required in Computer Science or Information Technology with no experience.
- OR HS Diploma/GED and 4 years of experience in a supporting role for manufacturing, software, or information technology environment
- Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
- Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives.
- Written Communications – including the ability to communicate technical data in written form.
- Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
- Effective and efficient problem analysis that leads to high-quality decisions.
- Build and maintain positive, productive interactions with colleagues.
- Skilled in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.
- Ability to logically solve problems
- Ability to remain in stationary position, either sitting or standing, for prolonged periods: Yes
- Ability to wear PPE correctly most of the day in a clean room: Yes
Nice To Haves
- Experience in supporting role for manufacturing, software or information technology environment.
- Experience with SQL
Responsibilities
- Support the end users of bioMerieux's internal software products through troubleshooting and resolution skills.
- Understand applicable enterprise systems used by bioMerieux.
- Understand company core technologies.
- Communicate and collaborate inside of and across departments.
- Participate effectively in end-users’ discussions related to software improvement.
- Work with peers to share skills and solve problems.
- Foster a collaborative and cooperative work environment.
- Create/edit knowledge base articles related to common issues.
- Continually update technical knowledge and skills.
- Perform all work in compliance with company policy and within the guidelines of the company's Quality System.
- Perform other duties as assigned.
Benefits
- A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
- Company-Provided Life and Accidental Death Insurance
- Short and Long-Term Disability Insurance
- Retirement Plan including a generous non-discretionary employer contribution and employer match.
- Adoption Assistance
- Wellness Programs
- Employee Assistance Program
- Commuter Benefits
- Various voluntary benefit offerings
- Discount programs
- Parental leaves
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
5,001-10,000 employees
