Software Support Eng

NEC • Bellevue, WA

70d • $71,000 - $88,500 • Hybrid

About The Position

NEC is seeking a Bilingual (English/Japanese) Oracle Support Engineer to join our Technical Support Engineering team in Bellevue, WA (Hybrid - 3 days in office, 2 days remote). In this position, you will provide expert technical support for computer environments utilizing Oracle database products. Working closely with NEC's global teams in the U.S. and Japan, you will diagnose and resolve complex issues, improve support processes, and contribute to ensuring the stability and performance of mission-critical systems. This is an Hybrid position, ideal for someone who thrives in a hands-on, collaborative environment and enjoys working across cultures and technologies and working from home 2 days a week.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2-3 years of hands-on experience in technical support, software development, or QA/testing.
• Background troubleshooting enterprise databases, systems, or application environments.
• Strong administration and troubleshooting experience with Oracle Database or SQL Server.
• Proficiency in Linux and Windows Server system administration.
• Programming experience in SQL, PL/SQL, or Java.
• Familiarity with Oracle VM environments and HA configurations (RAC, DataGuard).
• Experience setting up network and server infrastructure in lab or production environments.
• Analytical ability to interpret database and system performance reports.
• Fluency in Japanese (reading, writing, speaking).
• Proficiency in English for technical communication and collaboration.

Nice To Haves

• Oracle Certified Associate (OCA) or Oracle Certified Professional (OCP).

Responsibilities

• Diagnose, debug, and resolve issues related to Oracle and server systems.
• Provide technical support to enterprise clients in Japan.
• Investigate and reproduce issues, analyze data logs, and perform root cause analysis.
• Resolve complex problems such as recovery failures, data corruption, and upgrade challenges.
• Support system design, configuration, and development based on specifications.
• Install and configure Oracle RAC, DataGuard, Restart, and container databases.
• Administer Linux and Windows Server and Oracle VM server environments.
• Build and maintain lab virtual machine environments for testing and troubleshooting.
• Implement solutions that enhance technical support productivity and quality.
• Design and develop internal web systems, including daily reporting and equipment management tools.
• Analyze performance data and reports to identify trends and recommend improvements.
• Maintain process documentation, troubleshooting guides, and best practices.
• Participate in team meetings, issue reviews, and cross-functional discussions.
• Collaborate closely with NEC Japan teams to support test environments and resolve build issues.
• Mentor and provide guidance to new team members as needed.

Benefits

• Health Insurance package with options that include multiple Medical and Dental coverage options.
• Pharmacy Insurance.
• Vision Insurance.
• Life and Accidental Death and Dismemberment Insurance.
• Salary Continuation and Voluntary Long-Term Disability Coverage.
• Employee Assistance Program (EAP).
• Adoption Assistance Program.
• 401(k) with a 50% match up to 6% of employee contribution.
• 15 PTO days.
• 10 paid sick days.
• 11 paid public holidays.
• Continuing Education and Tuition Reimbursement.
• 2 paid Community Service Days.
• Travel Assistance Program.
• Pre-Paid Legal plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees