Software Support Analyst
Relativity Space•Long Beach, CA
5d•$85,000 - $116,500
About The Position
We're seeking a Support Specialist to join our Enterprise Application Software team with a primary focus on providing frontline support for our software systems and end users.
Requirements
- Bachelor's degree in Business, Information Systems, Computer Science, or related field
- 1-2 years of experience in business systems support or software support
- Basic understanding of enterprise business systems (ERP, MES, HRIS, etc.)
- Strong problem-solving and communication skills
- Customer service orientation
- Ability to work independently and manage multiple priorities
Responsibilities
- Serve as first-line support for enterprise system issues and user inquiries
- Monitor and respond to support tickets, ensuring timely triage
- Troubleshoot user issues & system errors
- Document solutions and maintain knowledge base articles
- Assist with system configurations, user setup, and user testing sessions
- Collaborate with Software Engineers, Product Managers, and Solution Architects
Benefits
- competitive salary and equity
- a generous PTO and sick leave policy
- parental leave
- an annual learning and development stipend
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
