Software Support Analyst

Teledyne Technologies Incorporated-posted 3 months ago

$50,500 - $67,300/Yr

5,001-10,000 employees

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Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research. We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins. Teledyne Monitor Labs (TML) has more than 40 year’s global experience in the design and manufacture of continuous emission monitoring systems (CEMS), process monitoring, industrial sensors and instruments, ambient monitoring and software.

Works as part of the Call Center through coordination of telephone calls and priorities including rotation on after-hours on-call service as needed.
Works, as part of the call center and mostly by remote access, with customers to gather and analyze environmental data and records for completeness and accuracy in technical and procedural practices.
Ensures effective and persevering completion of customer call tickets.
Follows all quality management procedures for prioritization and recordkeeping.
Updates call center call case database which tracks call case issues and progress.
Works with others to design, verify air emissions calculations and support for compliance, recordkeeping and reporting required for federal and state programs.
Comfortable working with others in documenting, maintaining, and performing air emissions calculations and procedures using documents, spreadsheets and diagramming type software programs.

High level of accuracy and attention to detail.
Excellent verbal and written communication skills concise and complete.
Good Windows administration computer skills including knowledge of Excel, Windows Administration, and basic scripting or any type of structured programming.
Ability to prepare reports, exercise discretion when dealing with confidential information.
Ability to work well with remote plant personnel and internally in a team setting.
Bachelor’s degree from four-year College or University.
Current valid driver’s license required.
US Citizen/Perm Resident/ Other US Person.

Experience or education in an environmental science application.
Excellent customer service skills from another industry.
General air quality or basic chemistry knowledge.

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