Innovative Systems, Inc, one of the world's most trusted providers of best-of-breed data quality and compliance solutions is looking for a talented Software Support Analyst to be part of our Technical Customer Experience team. You will support clients utilizing our award winning, anti-terrorism/anti-money laundering software in the Americas and possibly other parts of the world. Location: Based in our World Headquarters, located in Pittsburgh, Pennsylvania with the ability to work a hybrid schedule. If not based in Pittsburgh, we would also consider remote work options for candidates living in the following areas: Florida, Illinois, Maryland, Minnesota, New Jersey, New York, Ohio, Texas, and Washington D.C. Consistently named a Top Workplace, Innovative has a long-standing reputation for superior customer satisfaction and solutions that are fast, accurate, and scalable. FinScan, one of our most recognized products, is used by our clients in over 60 countries to identify potential money laundering and terrorist financing threats - helping to keep us all - a bit safer.