Software Solutions Specialist

ScriptPro LLC

7h • Remote

About The Position

Imagine working at a place where innovation meets impact, and every day brings new opportunities to revolutionize the pharmacy industry! At ScriptPro, you’ll be part of a dynamic team that’s at the cutting edge of technology, creating solutions that make a real difference in people’s lives. ScriptPro develops, sells, and supports state of the art robotics and services in thousands of pharmacy settings around the United States and Canada.

The Product Quality team is driven by curiosity, collaboration, and a passion for building exceptional technology. This group plays a key role in enhancing our products, improving user experiences, and supporting continuous improvement across our solutions. Your work will help drive meaningful innovation and contribute to advancements that make a real impact in healthcare.

Job Summary: The Software Solutions Specialist identifies areas of product deficiency, drives product improvement efforts, identifies and develops training opportunities for support teams, and assists with challenging problem escalations. This role requires interdepartmental collaboration to effectively engage proper ScriptPro resources to find product solutions that impact both our customers and the bottom line. The Specialist is highly involved with new development projects ahead of product deployment, to ensure customer satisfaction. This individual will find solutions to complex problems and is self-driven to proactively improve all ScriptPro products.

Requirements

• Bachelors degree in Information Technology or a related field preferred
• 4+ years experience supporting or maintaining ScriptPro products
• Expert level knowledge of pharmacy industry best practices and technologies
• Experience with Microsoft SQL Server
• Knowledge of presentation and publishing applications, including Microsoft Office applications
• Knowledge of Windows OS 7, 10, & 11
• Demonstrate proficiency in all commonly used ScriptPro policies, processes, and procedures
• Demonstrate proficiency supporting proprietary software applications
• Critical problem solving and analytical skills
• Positive approach, drive and tenacity
• Excellent customer service skills
• Excellent written and verbal communication skills
• Ability to multitask with varying priorities while maintaining attention to detail
• Demonstrated ability to work independently and efficiently prioritize work with minimal supervision
• Proven track record of achieving team goals and expectations
• Must have high-speed reliable internet access with a hard-wired connection
• Must have a distraction free home office workspace
• Must be willing to participate in video virtual meetings (camera on)

Nice To Haves

• Knowledge of pharmacy workflows
• Proficient in Pharmacy Management Software (PMS)
• Experience troubleshooting technical software components
• Experience with Team Foundation Server (TFS)/GIT

Responsibilities

• Participate in product design planning and new product release rollouts
• Act as a subject matter expert (SME) for training course development, partnering with Technical Training to enhance course content and collaborating with Field Training to share and demonstrate new product knowledge
• Create, review, or update documentation as necessary
• Drive continuous improvement in product quality, customer acceptance, and cost by working with Customer Service, Field Operations, Field Training and Engineering to identify issues driving high cost and customer dissatisfaction
• Create detailed software change and improvement requests and advise ScriptPro on priorities for these changes and improvements based on impact to the customer or business need
• Troubleshoot, analyze, and evaluate ScriptPro systems, applications and configurations alongside customer service support teams
• Plans and oversees project work with attention to deadlines, dependencies and timelines
• Communicate directly with Field Operations and Engineering to demonstrate service-related obstacles
• Support Release Management by assisting with deployments, upgrades, and configuration issues
• Travel to customer sites to support new products as needed
• Perform other duties as assigned

Benefits

• Medical, Dental, Vision, Short-Term Disability, Company Paid Life Insurance & Long-Term Disability, 24/7 on campus Gym, and Vitality Wellness Program that helps lower your premium costs
• Paid Time Off (PTO), Parental Leave, nine (9) paid holidays, paid volunteer hours, Employee Assistance Program, company-sponsored events and team-building activities, 401(k) Retirement Plan with company match, financial investment services, employee discounts on products and services.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level