Software Solution Advisor

Motorola Solutions • Chicago, IL

2d

About The Position

This is a unique opportunity to work in close collaboration with several different MSI departments in the Public Safety space, including Sales, Partner/Channels, Product, Customer Success, and Finance teams. The Solution Advisor develops, streamlines, and executes the customer renewal process by working with these internal stakeholders. Additionally, the Solution Advisor ensures that all customer contracts (direct and through partners) are tracked, forecasted, quoted, pursued, closed, and processed accurately and timely. The ideal candidate will bring excellent customer service, have the highest standards of accuracy and precision, be detail-oriented, and have business partnering skills. The Solution Advisor would work closely with the Emergency Call Handling business at MSI. If you want to join a growing business, thrive on juggling multiple tasks, and are "obsessive" about attention to detail, this may be the job for you!

Requirements

• High School Diploma or equivalent, Bachelor's Degree preferred
• 5+ years of experience in contracts/sales/presales/support experience, handling a high volume of contracts preferred
• Proficient Microsoft Excel / Google Sheets skills – including PivotTables and VLOOKUPs
• Excellent written, and verbal communication skills
• Ability to articulate and sell enterprise software solutions
• Excellent customer service and problem-resolution skills
• Highly organized and resourceful with exceptional time management skills
• Exceptional work ethic, team mentality, positive attitude, highly driven, self-motivated
• Demonstrated ability to consistently work within fixed timeframes and provide accurate/high-quality deliverables
• Strong decision-making, problem-solving, and analytical skills
• Ability to continually qualify the strength and viability of opportunities throughout a dynamic sales process
• Familiar with CRM (Customer Relationship Management) upkeep, management, forecasting, and maintenance of sales pipeline activities
• Travel anticipated to be 10-20%

Responsibilities

• Develop, implement, and streamline a renewal motion that allows for the timely execution of the subscription and service contract
• Develop and maintain a renewal opportunity pipeline
• Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
• Identify upsell and cross-sell opportunities as renewal contracts are created to drive additional revenue
• Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
• Work with internal tools like Configure, Price, Quote, and Quote to Service Contract to develop pricing proposals for customer renewals
• Identify, consolidate, and co-term separate contracts, where appropriate
• Work with Sales and Channel Partners to identify and resolve any missing or incorrect contract information
• Ensure CRM data integrity, including accurate opportunity information, customer contract details & documentation
• Responsible for creating and updating customer renewal opportunities in Salesforce
• Analyze data and support the executive management team by providing renewal metrics, including but not limited to Net Retention, Gross Retention, Churn, etc.
• Provide support as needed in weekly renewal meetings
• Provide excellent customer service throughout the order process
• Continually evaluating processes and looking for opportunities to improve & find efficiencies

Benefits

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED