Software Reliability Engineer, Apple Cloud Networking

Apple

About The Position

The Apple Cloud Networking team constructs software-defined network infrastructure as an integral component of Apple Cloud. Our infrastructure serves as a pivotal foundation for delivering Apple's services, including iCloud, iTunes, Siri, and Maps, to a global customer base of billions. We are a dynamic and collaborative organization where drive and teamwork are essential for success. Teams across Apple rely on our infrastructure to build scalable, highly available, and reliable services that operate seamlessly. We actively listen to diverse perspectives, foster the emergence of innovative ideas, and make decisions that propel our progress.As a member of the Apple Cloud Network team, you will contribute to the development and operationalization of cutting-edge products and solutions that will shape the future of our highly scalable network infrastructure. We're looking for passionate folks who love building super-scalable, reliable, and user-friendly systems to support Apple's global network. You'll be ensuring the reliability and operational excellence of software-defined network applications and services that power critical infrastructure reaching a global customer base of billions. Working at our global scale brings some unique and tough challenges - from managing distributed SDN control plane applications to building automation and observability systems that keep our network software running seamlessly. If you're excited about working at the intersection of software and networking and solving hard problems that push the boundaries of what's possible at scale, then our team might be the perfect place for you!

Requirements

Strong programming and automation skills in Python, Go, or similar languages
Hands-on experience with Linux/Unix systems administration and command-line tools
Experience operating, debugging, and improving distributed applications in production
Understanding of virtualization and containerization technologies (Docker, VMs, Kubernetes, etc.)
Solid understanding of networking fundamentals: TCP/IP, routing protocols (BGP, OSPF), and network troubleshooting
Experience building or implementing monitoring, observability, and alerting systems
Experience with configuration management and orchestration tools (Ansible, Terraform, Salt, or similar)
Strong debugging skills across application and infrastructure layers
Excellent incident response skills with ability to drive issues to resolution
Strong and proven record of working with cross-functional teams
Outstanding communication skills with the ability to articulate technical issues, root causes, and solutions
Willingness to participate in on-call rotation to ensure 24/7 service availability

Nice To Haves

BS in Computer Science, Engineering, or equivalent experience
Experience operating SDN applications or network control plane software
Knowledge of SDN protocols and APIs (NETCONF, gRPC, gNMI, OpenFlow, etc.)
Experience building monitoring and observability platforms (Prometheus, Grafana, time-series databases)
Knowledge of data center networking and network virtualization (VXLAN, VRFs, overlays)
Strong understanding of CI/CD pipelines and GitOps practices
Background in SRE principles: SLIs, SLOs, error budgets, toil reduction, and automation
Experience with capacity planning, performance analysis, and optimization
Understanding of distributed systems design patterns and reliability principles

Responsibilities

Build solutions using skills from different areas like systems administration, automation engineering, virtualization, monitoring and observability, and debugging complex distributed systems.
Operating and improving SDN applications, building automation to deploy and manage these services at scale.
Creating monitoring frameworks that provide deep visibility into application health and performance, and troubleshooting issues across the full stack from application code to infrastructure.

Benefits

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs.
Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan.
You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition.
Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.

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