Software Quality Manager
About The Position
Casper is looking for a QA Manager to join our Technology team. In this role, you’ll lead the QA function at Casper and transform how quality is defined, measured, and delivered across the organization. Casper has a history of shipping thoughtful, best-in-class digital experiences — and you’ll be the owner of ensuring those high standards are upheld as we scale. If you're motivated, self-driven, energized by iterative development, and passionate about building exceptional software in a fast-moving environment, we’d love to meet you. Casper (Casper.com) believes everyone should sleep better. Casper has a full portfolio of obsessively engineered sleep products—including mattresses, pillows and bedding—designed by the Company’s in-house design team. In addition to its e-commerce business, Casper has over 40 retail locations across the United States and its products are available at a number of retailers. We are deeply committed to building a diverse and inclusive workforce so that we represent all those who dream big equally.
Requirements
- Has 5+ years of QA Engineering experience, ideally with some leadership or mentorship exposure
- Collaborates effectively with both technical teams and non-technical business stakeholders
- Has experience with bug/task/test management systems (e.g., JIRA, TestRail)
- Has experience with Web/API testing and debugging tools (e.g., Postman, Charles, Fiddler)
- Understands CI/CD pipelines and how quality engineering fits into modern DevOps practices
- Has experience with automated testing frameworks and is comfortable defining an automation strategy — including selecting modern tools/platforms as needed (e.g., Playwright, WebdriverIO, or other contemporary frameworks)
- Has familiarity with AI-assisted testing tools or approaches — such as AI-generated test cases, autonomous regression testing, or leveraging AI agents for repeatable test automation
- Is proactive, curious, and passionate about continuously improving quality processes across systems
Responsibilities
- Partner with Technology teams as well as cross-functional business partners — including e-commerce, marketing, finance, operations, retail, and customer experience — to ensure new launches meet Casper’s quality bar
- Own and evolve the QA lifecycle as part of our Agile/SCRUM processes
- Work with product, design, and engineering to define user stories, acceptance criteria, and test coverage across manual and automated paths
- Maintain and improve our site performance through ongoing monitoring and reporting
- Lead recurring Accessibility compliance testing cycles
- Create, maintain, and execute test plans and test cases
- Detect, isolate, reproduce, document, and prioritize defects
- Provide clear communication on QA status, product quality metrics, and release readiness across teams
- Champion QA best practices and develop a lightweight center of excellence for quality at Casper
Benefits
- Medical, vision, and dental insurance to help you with those coughs or cavities (too many waffles)...
- Paid Time Off. We believe in the power of rest so take the time you need to recharge.
- Dream-worthy gifted products after tenure milestones!
- Employee Discount to use on whatever you like (with a few exceptions) and product discounts for friends and family!
- … and more!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
251-500 employees
