Software Quality Analyst (USA Remote)

Turnitin, LLC•Washington, DC

29d•Remote

About The Position

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize the enduring value of critical thinking in a rapidly changing world. Over 16,000 academic institutions, publishers, and corporations use our services in more than 185 countries around the world: Turnitin Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education. Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Quality Engineering plays a crucial role in the software development process. The SEU redteam is primarily responsible for ensuring that software products being developed within the Technology org at Turnitin meet or exceed predetermined quality standards.

Requirements

Strong analytical mindset with the ability to identify behavioural patterns, anomalies, and coordinated misuse activity across large datasets.
Experience reviewing structured data (SQL, dashboards, spreadsheets) to investigate incidents and form evidence-based conclusions.
Comfort working with ambiguity and incomplete information; able to form hypotheses and iteratively validate them.
Clear written communication skills, with the ability to summarise findings and propose actionable detection strategies to technical teams.
Ability to document investigation methodologies, emerging misuse techniques, and pattern definitions in a structured, repeatable way.
Strong attention to detail when reviewing logs, submission metadata, account creation behaviour, and other platform signals.
Experience collaborating with engineering, product, and support teams to translate investigative findings into detection rules or operational controls.

Nice To Haves

2-3 years of experience in Education Technology or Saas industries within trust & safety, red teaming, fraud detection, platform abuse investigation, or content integrity space.
Exposure to behavioural analytics or anomaly detection methodologies.
Experience working with customer support teams on high-volume enforcement environments.
Understanding of common evasion techniques (account farming, IP rotation, automation, coordinated misuse networks).
Basic scripting ability (e.g., Python) to support data exploration or pattern validation.

Responsibilities

Research: Stay updated on trends and techniques related to unauthorised access to Turnitin; proactively share relevant findings with the team.
Data Analysis: Aggregate, organize, and analyze data to uncover patterns, trends, and vulnerabilities in unauthorized submissions.
Automation & Solution Strategy: Identify areas where developers should focus on improving security. Where possible develop automated test coverage to protect from regressions.
Team Collaboration: Act as a central communication point between technical and non-technical team members to ensure alignment and information flow.
Documentation & Process Improvement: Create, maintain, and regularly update clear documentation and reports covering methods, tools, test strategies, vulnerabilities, and impact assessments; continuously improve related processes to meet evolving needs.
Knowledge Sharing: Provide guidance and occasional training to team members on recognizing and responding to new misuse techniques.
Writing basic automations for regression testing.