Software QA Manager

Primerica•Duluth, GA

58d•Hybrid

About The Position

The Software Quality Assurance Manager is responsible for managing testing and verification of software solutions developed at Primerica. The ideal candidate is highly technical and has a proven commitment to quality with a solid understanding of testing concepts, practices and procedures. As a QA Manager, your primary responsibility will be to ensure strategic planning and implementation of SQA processes and to build effective test plans, test cases to explore and validate the functional correctness of our applications. This is a Hybrid Role – 2days in office (Tue/Wed) The estimated salary range for this role is: $110k - $139k

Requirements

Proven ability to lead by example as a hands-on QA practitioner, earning credibility with both engineers and executives.
Strong leadership with the ability to scale QA teams while remaining actively involved in testing activities.
Excellent communication and executive presence to present QA metrics, risks, and recommendations with authority grounded in hands-on knowledge.
Deep knowledge of testing methodologies, automation, and QA tools, with a record of applying them directly in complex projects.
Hands on experience with Selenium with Java, Typescript, Node, WebdriverIO, Appium, RestAssured and JMeter.
Expertise in multi-platform QA (mainframe, web, mobile, APIs, databases) with practical, hands-on experience.
Strong analytical and troubleshooting skills, including debugging and root cause analysis of complex, cross-system issues.
Ability to balance strategic direction with day-to-day technical contribution, ensuring QA maturity and delivery speed.
Familiarity with regulatory and compliance testing and ability to execute compliance-focused test cycles.
Knowledge of Waterfall, Agile, DevOps, CI/CD pipelines, and hybrid delivery models, combined with hands-on experience embedding QA in those environments.
Strong interpersonal skills with the ability to mentor through direct involvement, fostering collaboration and team development.
Bachelor’s degree in computer science/technology/engineering, information technology, or equivalent discipline required
10+ years of progressive QA experience in enterprise-scale environments, with consistent hands-on involvement in testing.
5+ years in a QA management role, balancing leadership responsibilities with direct contribution.
Strong experience in web, mainframe, API, mobile QA (iOS & Android), including devices, simulators/emulators, and cloud-based test platforms.
Demonstrated ability to lead and implement automation frameworks across web, mobile, API, and mainframe platforms using Selenium with Java, WebdriverIO, Appium, RestAssured, and JMeter, integrated with CI/CD pipelines.
Experience in estimating, prioritizing, planning and coordinating testing activities.
Strong hands-on test case and test protocol writing skills.
Proficiency in test case design, execution, and documentation using multiple testing methodologies (functional, regression, integration, exploratory, performance).
Demonstrated ability to both lead and build automation frameworks across platforms, integrated with CI/CD pipelines.
Experience with modern test and defect management tools (Jira, TestRail, ALM, or equivalents).
Hands-on experience testing SOAP and REST APIs with Postman or equivalent tools.
Familiarity with compliance and regulatory testing in financial or other highly regulated domains.
Demonstrated success in QA leadership for modernization initiatives, with continuous personal involvement in testing and validation activities.

Responsibilities

Serve as a hands-on leader, driving quality assurance across web, mobile (iOS & Android), API, mainframe and database, ensuring systems are reliable, scalable, and secure.
Define and execute a forward-looking QA strategy that supports modernization initiatives (cloud migrations, mobile framework upgrades, re-platforming) while maintaining stability in legacy systems.
Establish and manage KPI, KRI, RTM, standards, and processes to measure and continuously improve organizational quality maturity.
Actively contribute to test planning, automation and execution, covering functional, regression, integration, performance, compliance and UAT phases.
Oversee and contribute directly to automation across web, mobile, API, and mainframe platforms, using Selenium with Java, Typescript/Node, WebdriverIO, Appium, RestAssured, and JMeter, with integration into CI/CD pipelines for faster, more reliable releases.
Partner with product, development, and operations teams to align QA with business priorities and ensure quality is built into delivery pipelines.
Provide input and estimates to project planning activities for SQA tasks and timely and accurate status reporting of SQA tasks, risks, and issues to project stakeholders.
Design extensible test automation harnesses for easy modification, scalability, and usability.
Lead and contribute to the organizations automation efforts across platforms.
Drive process innovation and continuous improvement across QA practices, tools, and cross-team collaboration.
Serve as project leader on large, complex projects; manages all aspects including planning, scheduling meetings, documenting decisions, making appropriate updates to test plan and strategy.
Lead defect triage, root cause analysis, and risk mitigation to prevent recurrence of critical issues.
Directly supervise and mentor SQA engineers. Supervisory responsibilities including performance management, staffing, employee relations & compensation.
Provide support as subject-matter-expert (SME) for various applications and QA processes.