Software Programmer (Logistics)

Modern Technology Solutions, Inc.•Saint Augustine, FL

67d•Onsite

About The Position

Customs and Border Protection's Unmanned Aircraft System (CBP UAS) Program Office currently uses a customized software program, known as Customs Automated Inventory and Maintenance Tracking System (CAMITS), to track maintenance related information for vessels and the MQ-9 Unmanned Aircraft System (UAS). This position is specifically focused on updates of the core software to meet specific mission needs of the UAS Program Office. This position will work closely with the primary CAMITS software programming team whose focus is maintenance and management of the core CAMITS CBP marine vessel maintenance tracking programs. This position will work closely with the UAS Program Office to provide recommended updates to the CAMITS software to meet maintenance management needs of the UAS Program Office. Work will be conducted on site at the CBP National Marine Center in St. Augustine, FL. Role and Responsibilities This position performs programmer and user support for UAS automated inventory, maintenance, and procurement data systems • Perform programming to troubleshoot and maintain system functionality • Integrate new functionality into existing applications • Create and publish technical diagrams to support coding efforts • Confirm program operation by conducting tests; modifying program sequence and/or codes • Knowledge of the Customs Automated Material and Inventory Tracking System (CAMITS) is desired • This position requires strong problem-solving, analytical, and communication skills • Provide technical assistance, support, and advice to clients and other users • Through requirement elicitation, the position requires the ability to interpret problems and provide technical support for various hardware, software, and systems • Multi-tasking and prioritization skills are necessary to accomplish project support and to respond to inquiries from the client organizations' computer users • Running automatic diagnostics programs to resolve problems and finding a solution. Installing, modifying, cleaning, and repairing computer hardware and software on regular intervals are required to maintain system efficiency • Writing training manuals and training computer users in how to use new computer hardware and software; overseeing the daily performance of the client's computer systems and evaluating how useful software programs are; assistance with software applications is provided to improve the workflow process and increase efficiency • Recommendations are made to decrease organizational waste and eliminate cost inefficiencies • Respond to telephone calls and e-mail messages from client organizations looking for help with computer problems; in responding to these inquiries, careful attention and listening skills are necessary, as well, asking questions to diagnose the nature of the problem, and then patiently walking the user through the problem-solving steps • The qualified personnel will be assisting, as the help desk expert, the CBP AMO UAS PMO/NASOCs in the utilization of CAMITS

Requirements

Bachelor's degree in Information Technology, Computer Science, Network Engineering, or Systems Engineering plus 3 years of relevant experience or Associates degree in one of the above fields plus 5 years of relevant experience
Relevant experience is defined as coding, maintaining, and operating material tracking/inventory management systems and aircraft operation systems
Proficient with Crystal Reports, Microsoft Office Suites, Microsoft Exchange, C++, HTML, Dreamweaver, Photoshop, CSS, Java Scripts, C#, Sequel, and Fireworks
Must be able to comprehend CBP air operations concepts as they relate to the logistics, maintenance, and program management of the CBP AMO UAS program
Must be able to develop and maintain all training, technical documentation, and lesson structures for agency's active software applications
Must be able to support upgrades, development, and implementation of new functionality to the system as NMC needs evolve
All position require eligibility to acquire CBP BI, for which you must be a U.S Citizen.

Nice To Haves

Knowledge of the Customs Automated Material and Inventory Tracking System (CAMITS) is desired
This position requires strong problem-solving, analytical, and communication skills
Active U.S. Customs and Border Protection (CBP) BI

Responsibilities

Perform programming to troubleshoot and maintain system functionality
Integrate new functionality into existing applications
Create and publish technical diagrams to support coding efforts
Confirm program operation by conducting tests; modifying program sequence and/or codes
Provide technical assistance, support, and advice to clients and other users
Through requirement elicitation, the position requires the ability to interpret problems and provide technical support for various hardware, software, and systems
Multi-tasking and prioritization skills are necessary to accomplish project support and to respond to inquiries from the client organizations' computer users
Running automatic diagnostics programs to resolve problems and finding a solution.
Installing, modifying, cleaning, and repairing computer hardware and software on regular intervals are required to maintain system efficiency
Writing training manuals and training computer users in how to use new computer hardware and software; overseeing the daily performance of the client's computer systems and evaluating how useful software programs are; assistance with software applications is provided to improve the workflow process and increase efficiency
Recommendations are made to decrease organizational waste and eliminate cost inefficiencies
Respond to telephone calls and e-mail messages from client organizations looking for help with computer problems; in responding to these inquiries, careful attention and listening skills are necessary, as well, asking questions to diagnose the nature of the problem, and then patiently walking the user through the problem-solving steps
Assisting, as the help desk expert, the CBP AMO UAS PMO/NASOCs in the utilization of CAMITS