Software Product Migration Specialist

Zebra Technologies•Kennesaw, GA

37d•$84,400 - $126,600•Hybrid

About The Position

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer's and partner's needs and solve their challenges. Being a part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are a part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve. You'll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about - locally and globally. Come make an impact every day at Zebra. We're seeking a highly organized and driven Software Product Migration Specialist to help shape the future of our customers' technological journeys by ensuring seamless and successful migrations from legacy solutions to our cutting-edge, next-generation SaaS platforms. In this dynamic role you will work closely with our customers to create an excellent experience as they transition to our newest platforms. You will be part of a team that plays a critical role in delivering high-quality migration engagements that drive customer satisfaction, accelerate solution adoption, and will empower our clients to unlock the full potential of our advanced technologies. This role is a hybrid position and requires a minimum of 3 days a week in one of our US Zebra locations: -Kennesaw, GA (preferred) -Lincolnshire, IL -Holtsville, NY -Austin, TX Come join us!

Requirements

Bachelor's degree or equivalent vocational qualification required
Minimum 2 years of applicable work experience required
Excellent customer service skills
Excellent verbal and written communication skills
Excellent organizational skills
Self-starter
Detail-oriented
Curious mindset to uncover needs and continuously learn
Integrity and strong work ethic
Demonstrates teamwork
Proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, MS Teams, etc.)

Nice To Haves

Exposure to workforce management or voice solutions, PBX
Working knowledge of SaaS solutions
Project management experience
Ability to act with confidence with internal and external customers
Excellent project coordination and training facilitation experience
Experience implementing solutions with external customers

Responsibilities

Provides technical support working with the customer for delivery and installation.
Prepares product specifications for implementation of customer solutions.
Supports the installation and maintenance of multiple company products and ensures that the product application/solution is functioning according to specifications.
Consults users on product capability and provides product demonstrations.
Receives general instructions on routine work, new projects or assignments.
Builds productive working relationships internally and externally.
Collaborates with technical and subject matter experts to address customer specific migration requirements
Engages with customers to align on project requirements and deliverables:
Creates and maintains project plans for assigned customer migration projects
Participates in cross functional teams to ensure timely execution of vital project requirements
Exercises judgment within defined procedures and practices to determine appropriate action.