Software Product Manager

Formlabs•Somerville, MA

56d•$105,000 - $180,000•Hybrid

About The Position

To reinvent an industry, you have to build the best team. Join Formlabs if you want to bring groundbreaking professional 3D printers to the desktop of every designer, engineer, researcher, and artist in the world. As a Software Product Manager at Formlabs, you'll talk directly with customers to understand how they use our products and how our products could be better. You'll interface with our customer service team, design, and engineering to identify, define and ship the best solutions to solve customer problems. Our printers are interesting and complex machines combining software, hardware, and materials science. Like a Tesla, software is the key component that enables us to continually ship improvements for our printers. If you're excited to tackle this role on real world products, we want you to join us as a Software Product Manager. This role is a role based in Somerville, MA. Our software product portfolio spans many areas and it's rapidly growing, including: Firmware/UI: Supporting our 3D printers with industrial quality 3D printing enabled by firmware and world-class user experience enabled by the UI on each machine Desktop: Preform is the command and control engine for our 3D printers. Evolve the feature set that our customers use every day to initiate prints on our close to 100k printers in the field. IoT: Dashboard is the gateway for our customers to our products. Help us make the printers more connected to enable remote monitoring, scheduling, etc. Workflows: our customers come from a variety of industries. Build integrations and new products to enable manufacturing, dental and other industry workflow to accelerate our growth in those industries.

Requirements

Background (education or work) in an engineering discipline
Love to work in a collaborative environment
A quick and intuitive problem-solver able to make decisions independently
Excellent communication skills
Driven by a desire for excellence and a sense of ownership
Willing to wear many hats and jump in wherever needed to get features shipped

Nice To Haves

Entrepreneurial background
Experience in CAD/CAM
Experience in IoT devices
Experience with Agile/Scrum development methodologies
Passion and/or experience in 3D printing

Responsibilities

Identify product problems via user outreach, site visits, and more.
Using these factors, define a strong product vision, maintain a product roadmap and create a business case to pitch to the leadership team of Formlabs
Define key product metrics to track progress towards this vision, and deliver results on these metrics
Work with Engineering & Design to brainstorm and solve product problems elegantly, write specs for these features and improvements.
Ensure product improvements get shipped to customers as soon as possible
Work seamlessly across technical, business, and design teams to guide well designed, well-built features that impact the business over the finish line.