Software Partners Operations Specialist II

SHI International Corp. • Somerset, NJ

136d • $40,000 - $50,000

About The Position

The Partner Operations Specialist will act as a subject matter expert, providing guidance and support to the sales organization on deal registration and operational inquiries. This role involves managing partner deal registrations, maintaining up-to-date knowledge of partner programs, and fostering collaborative relationships with partners and vendors to ensure operational excellence. The specialist will also focus on process improvements and efficient communication with internal teams to enhance deal registration procedures.

Requirements

• Completed Bachelor’s Degree or relevant work experience required.
• 1-3 years of experience in a similar role.
• Proficiency in utilizing Customer Relationship Management (CRM) software to manage and analyze customer interactions and data throughout the customer lifecycle.
• Basic ability to effectively utilize applications like Word, Excel, PowerPoint, and Outlook.
• Basic experience in utilizing Microsoft SharePoint for document management, collaboration, and workflow automation.
• Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels.
• Ability to travel 15%.
• Ability to work flexible hours.
• Willingness to maintain Partner Certification(s) throughout employment.

Responsibilities

• Provide guidance and support to the sales organization, acting as a subject matter expert for deal registration and operational inquiries.
• Ensure operational excellence by managing the submission and status updates of partner deal registrations via email and CRM.
• Identify and support process improvements by providing feedback on inefficiencies and automation efforts.
• Maintain up-to-date knowledge of partner programs, policies, procedures, and promotional processes to offer expert advice.
• Facilitate communication by passing along important changes or information to relevant teams and stakeholders.
• Build and maintain collaborative relationships between the sales organization and partners/vendors to ensure effective operations.
• Provide excellent customer service by ensuring deal registrations, quotes, and orders are accurate and timely to prevent delays.
• Participate in continuous improvement efforts to enhance deal registration procedures and practices.
• Learn and utilize internal sales systems and partner/vendor/distribution tools for efficient deal registration, quoting, and ordering.
• Collaborate with internal teams and host meetings to establish relationships and provide solutions for critical deals and operational issues.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• 401K
• Flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees