Software Packaging Coordinator

CVS Health • Woonsocket, RI

2d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary We are seeking a highly organized and technically fluent Software Request & Packaging Coordinator to join our fast-paced corporate IT environment. This role serves as the primary liaison between business users and the IT packaging and deployment teams, ensuring software requests are efficiently reviewed, packaged, tested, and released into production. The ideal candidate will possess a strong understanding of software packaging processes, excellent communication skills, and the ability to manage multiple priorities in a high-visibility role. What you'll do Serve as the main point of contact for business users submitting software requests Guide requestors through the end-to-end process—from initial submission and technical review to packaging, UAT (User Acceptance Testing), and production release Coordinate with packaging engineers, security teams, and application owners to ensure all software meets organizational standards and compliance requirements Track, document, and report on request status, dependencies, and timelines using internal tools and systems Facilitate UAT coordination, feedback collection, and final deployment sign-offs Identify and resolve issues or bottlenecks quickly to maintain delivery timelines Communicate clearly with both technical and non-technical stakeholders, providing updates on progress, risks, and resolutions Maintain up-to-date knowledge of common business software, packaging technologies (e.g., MSI, App-V, Intune, SCCM), and IT service management tools Support continuous improvement of request and packaging workflows, focusing on efficiency and user experience

Requirements

• 2 - 5 years of experience in a large, fast-paced corporate or enterprise IT environment
• Strong working knowledge of software packaging and deployment processes
• Familiarity with tools such as SCCM, Intune, Active Directory, ServiceNow, or similar systems
• Excellent communication and stakeholder management skills.
• Strong organizational skills and ability to handle multiple concurrent requests
• Demonstrated problem-solving ability and responsiveness under tight deadlines
• Proficiency with productivity software (e.g., Excel, SharePoint, Teams)

Nice To Haves

• Experience supporting end user computing or application deployment functions
• Understanding of software licensing and security review processes
• Technical background in IT, computer science, or related field (degree or equivalent experience)

Responsibilities

• Serve as the main point of contact for business users submitting software requests
• Guide requestors through the end-to-end process—from initial submission and technical review to packaging, UAT (User Acceptance Testing), and production release
• Coordinate with packaging engineers, security teams, and application owners to ensure all software meets organizational standards and compliance requirements
• Track, document, and report on request status, dependencies, and timelines using internal tools and systems
• Facilitate UAT coordination, feedback collection, and final deployment sign-offs
• Identify and resolve issues or bottlenecks quickly to maintain delivery timelines
• Communicate clearly with both technical and non-technical stakeholders, providing updates on progress, risks, and resolutions
• Maintain up-to-date knowledge of common business software, packaging technologies (e.g., MSI, App-V, Intune, SCCM), and IT service management tools
• Support continuous improvement of request and packaging workflows, focusing on efficiency and user experience

Benefits

• This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families.
• The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
• Additional details about available benefits are provided during the application process and on Benefits Moments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level