Software Operations Specialist

NTS Capital • Louisville, KY

5d

About The Position

The Software Support Specialist provides front-line technical support to end users and works closely with software vendors to troubleshoot and resolve system issues. This role supports daily operations and helps ensure users have the tools and access they need to be successful.

Requirements

• Proficiency with Microsoft Office 365 (Word, Excel, Outlook, Teams, SharePoint)
• Comfortable providing customer support via phone and email
• Strong communication skills and attention to detail
• Willingness to learn new technologies and systems

Nice To Haves

• Basic accounting knowledge is a plus

Responsibilities

• Provide end-user support across the organization
• Act as a liaison with software providers, including Yardi and Avid, when troubleshooting issues
• Manage and respond to requests through a help-desk ticketing system
• Perform system administrator functions for software systems including Yardi, Avid, and Microsoft platforms
• Collaborate with IT team members to ensure timely and effective support
• Manage user accounts across multiple systems
• Participate in additional training and responsibilities, including SQL database and advanced system functions

Benefits

• Competitive pay and a full benefits package
• Medical, dental, vision insurance, and more
• Generous paid holidays, including your birthday off
• Training, tools, and support to build technical skills
• Opportunities to expand system and software knowledge
• A collaborative, team-oriented work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed