Software Manager, Middleware (Hybrid in Oak Brook, IL)

Chamberlain Group•Oak Brook, IL

38d•Hybrid

About The Position

Chamberlain Group (CG) is a global leader in intelligent access and Blackstone portfolio company. Powered by our myQ technology, we make access simple and secure for millions of homeowners, businesses, and communities worldwide. Our flagship brands, LiftMaster® and Chamberlain® , are found in 51+ million homes, and 14 million+ people rely on the myQ® app daily. This position is responsible for applying Software engineering knowledge to the day to day management of a team related to the software development and implementation of myQ middleware software. The middleware consists of web services, databases, and API's. The projects could consist of New Product Development, Productivity, Sustaining or Advanced Development projects. This individual will be expected to contribute to making the myQ Software product, a best-in-class, competitive and interactive user experience. The ideal person will have the ability to solve complex software engineering problems, recognize gaps in process and recommend solutions. This position is responsible for the planning of resources and project planning for software engineering projects with in the line of business they are assigned. The manager will plan and track these projects to ensure they are completed on time with quality and done in accordance with the Software engineering’s community of practice, tools, methodologies, and processes. He or she will be responsible for estimating and coordinating technical effort based on product requirements, and then adhering to those estimates. This position is responsible for the recruiting, onboarding, retaining, scheduling and direct supervision of Software Engineer(s), Software Architect(s) or Software Supervisor(s). This position will be responsible for planning and tracking a financial budget. Additionally, this position will establish and enforce guidelines, best practices, and provide technical leadership and conduct continuous improvement activities for middleware developers. This position will be responsible for managing and coordinating the activities of consultants both local and remote. This position requires frequent interactions with marketing, product ownership, scrum masters, strategic Lines of Businesses, and Engineering.

Requirements

Bachelor’s degree in computer science, Computer Engineering, or related field; an additional 4 years of job-related experience can substitute for the bachelor's degree
An advanced degree in directly applicable area of study may substitute for up to two (2) years of job-related experience
7 years of job-related experience and 3 years of software development leadership experience
Experience in middleware or backend IOT system development using C#, .NET, or Microsoft SQL Server
Experience in defining architectural specifications to create quality software
Ability to travel up to 15% of the time domestically and internationally
Ability to train a technical staff in functional area on functional subjects, process and tools
Ability to create functional schedules and accurately estimate task completion time
Able to adjust to multiple demands and shifting priorities and accepts responsibility for results of actions; selects leads, counsels and motivates team; ability to collect and analyze data to make timely decisions
Ability to delegate tasks and appropriately apply situational management
Ability to solve complex problems, recognizes gaps in process and recommends holistic solutions
Understanding of Agile and Scrum development practices
Needs basic understanding of continuous integration and continuous deployment concepts
Proficient knowledge of C# and object-orientated design and development
Proficient knowledge of .NET 4+ and the Microsoft Technology Platform
Proficient knowledge of SQL Server and at least one ORM (e.g. Entity Framework)
Proficient knowledge of MVC, WCF, LINQ and Web Forms
Proficient knowledge of Internet protocols and web server communications, including HTTP, TCP, UDP, Web Sockets, XMPP, etc.
Proficient knowledge of communication interfaces such as REST, JSON, Web Services and XML, and AJAX
Experience crafting and maintain UML based technical documentation such as sequence diagrams

Nice To Haves

Master’s degree in computer science, Computer Engineering, or related field
Experience with Atlassian tools JIRA and Confluence as a project administrator and user
Experience in project management
Ability to run a Value Stream Mapping (VSM) event
In depth knowledge of Agile development processes

Responsibilities

Responsible for the day to day management of on time, on budget and quality functional project execution for one team to ensure system reliability
Responsible for the functional plan, including resource effort, schedule estimate and cost, for new and active projects for one team
Responsible for 18 month project forecasting for one team; accountable for direct reports project time accounting
Responsible for the functional design approach and technical feasibility for multiple projects, with input from key technical personnel from a single team
Ensure functional process compliance
Maintain standards based documentation across various architectural views (Conceptual, Logical and Physical) and tiers (Presentation, Business Logic and Storage)
Responsible for meeting and monitoring key performance indicators (KPIs) for functional group
Ensure Architectural principals and standards are clearly defined, documented, communicated and maintained across project and product lifecycles
Manage the code branching strategy and release process, including verification steps for any mobile application and websites during the development, to QA, to production steps
Maintain and mature multi-platform continuous integration and continuous deployment processes and tools
Lead continuous improvement initiatives within the functional area
Execute 1-3 year technology roadmap projects
Responsible for annual expense and capital budget planning and tracking for their team
Monitor and create training plans for direct reports that improves the core competencies of the functional area or business area
Review and approve the functional deliverables, pull requests and Change Approval Board (CAB) tickets for all direct reports
Ensure design quality through participation in design reviews for projects supported by team; serve on Change Authorization Board as an alternate as needed
Builds key cross functional relationships with other functional areas in operations and development
Proactively collaborates with the End to End Software Architecture and back-end MyQ technical teams to maintain a best-in-class, branded and consumer facing connectivity product experience
Responsible for complying with the security requirements set forth by the Information Security team and the established ISO 27001 Security Roles, Responsibilities, and Authorities Document found in the ISMS Document Library
Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
Protect Chamberlain Group’s reputation by keeping information confidential.
Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
Contribute to the team effort by accomplishing related results and participating on projects as needed.