Software Integration Engineer - Job ID 3093
About The Position
iconectiv is seeking a Software Integration Engineer and ITSM System Administrator to support and enhance our production operational tools infrastructure and system monitoring applications. This role focuses on building, maintaining, debugging, and improving these applications that ensure the reliability and visibility of critical production systems. You will perform all tasks related to ITSM System Administration including internal end user support, application monitoring, maintenance, implementing keep current releases, developing and deploying new features and bug fixes. You will work closely with production operations support, help desk, product management, quality assurance, and executive management teams to define, build, maintain, and improve the ITSM System, operational tools, monitoring applications, and metrics reporting. Key responsibilities include:
Requirements
- Bachelor’s in Computer Science, Information Management Systems or 3+ years of related work experience
- Proficiency in Python for metrics reporting applications
- Experience as end user and/or System Administrator of ServiceNow ITSM system
- Experience with Shell scripting and Linux/Unix Operating Systems
- Understanding of Oracle Databases and SQL
- Knowledge of version control systems (e.g., Git, Subversion)
- Strong debugging and troubleshooting skills
- Excellent organizational skills, attention to detail and the ability to handle multiple projects simultaneously while meeting deadlines
- US Citizenship required
Nice To Haves
- Experience in JavaScript to support ITSM application and integration preferred
- Experience with monitoring applications (e.g., ELK, Splunk) preferred
Responsibilities
- ITSM System Administration and support to our internal users
- Achieve and maintain ITSM System Administration Certification (CSA)
- Customize the ITSM System via configuration, scripting, workflows, and business rules to meet requirements
- Build, maintain, and enhance operational tools, ITSM System, monitoring applications, and metrics reporting
- Create and maintain technical documentation for existing and new applications
- Debug and troubleshoot production application issues in a fast-paced, mission-critical environment
- Proactively monitor application health and performance
- Plan and implement life cycle management for infrastructure used in the applications you own
- Collaborate with operations support, help desk, and product management
- Support ongoing improvements to reliability, performance, and operational efficiency
- Provide 24x7 support for production applications
Benefits
- On the first of the month following date of hire, employees working more than 30 hours/week are eligible for medical, dental, vision, disability (short and long term) and basic and supplemental life insurances.
- Employees will be eligible to participate in our Company’s 401k plan and will be eligible for Company Matching and Automatic Contributions.
- Employees will also receive annual allotments of paid time off in the form of Vacation Days, Floating Holidays, Personal Business Days, a Volunteer Day, as well as paid holidays and paid sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
