Software Implementation Program Manager CONTRACT Longterm

Lanvera•Coppell, TX

About The Position

The Senior Program Manager will lead the launch of a large-scale, multi-year re-platforming initiative. This role will be responsible for driving the end-to-end rollout of approximately 200+ clients from a legacy platform to a new system through a structured, multi-phase conversion program. This is a highly visible, cross-functional delivery role focused on execution excellence at scale. The Senior Program Manager will own the rollout strategy execution in partnership with Client Services and Product, ensuring predictable, high-quality client go-lives while adapting to evolving requirements and constraints. The role will oversee a team of project managers and client-facing resources responsible for individual client conversions, operating in a matrixed environment with shared accountability across Client Services, IT, Marketing and other functions.

Requirements

Bachelor's degree in Business, MIS, or related field (or equivalent experience)
PMP or similar program/project management certification
10+ years of experience in program or project management
Proven experience leading complex, multi-phase implementations involving client onboarding, configuration, integration, and deployment
Experience overseeing multiple concurrent workstreams and managing delivery at scale (100+ customers or equivalent complexity preferred)
Strong leadership skills with experience managing or coordinating project managers in a matrixed environment
Exceptional ability to drive execution across cross-functional teams without direct authority
Demonstrated success managing ambiguity and adjusting plans while maintaining forward progress
Excellent communication skills, with the ability to engage effectively with both executive stakeholders and operational teams
Strong organizational, analytical, and problem-solving capabilities
Experience building and managing program-level metrics, reporting, and governance structures

Responsibilities

Own end-to-end rollout execution for the platform conversion program, ensuring successful delivery from planning through client go-live and stabilization
Lead and coordinate the conversion of 200+ clients in structured batches, ensuring alignment to the overall rollout plan and timeline
Drive consistent, high-quality client go-live experiences with a strong focus on client satisfaction and operational excellence
Oversee and guide a team of project managers and client managers responsible for hands-on client conversions, providing direction, prioritization, and escalation support
Serve as the central point of accountability for rollout progress, risks, and outcomes across all active conversion cohorts
Partner closely with Product Management and Client Services on rollout planning, sequencing, and continuous refinement of the migration approach
Coordinate across cross-functional teams including Engineering, IT, Application Support, and Marketing to ensure readiness for each phase of the rollout
Identify risks, bottlenecks, and dependencies early; drive conversion strategies and course corrections to maintain forward momentum
Establish and track key program metrics (e.g., go-live success rate, client satisfaction, schedule adherence, cycle time) and provide clear, actionable reporting to leadership
Continuously improve rollout processes, tools, and playbooks to increase efficiency, scalability, and predictability over time
Ensure strong communication across internal stakeholders and client-facing teams, aligning expectations and maintaining transparency throughout the rollout