Software Implementation Manager

Harris Computer-posted 4 months ago

Full-time • Mid Level

1,001-5,000 employees

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System Innovators is seeking a Software Implementation Manager to join their team! This important role has the responsibility for leading the overall implementation program of System Innovators Enterprise Revenue Management solution. Here at System Innovators, we’re driven by a mission to be the leading provider of enterprise revenue management solutions to government and utilities clients. To make our mission possible, we need talented and dedicated individuals on our team. We offer employees a casual work setting, competitive benefits package and stable environment.

Oversee the project and manage execution to plan
Run client kick-off, planning and design meetings
Participate in regular, internal and external project management meetings
Handle internal and external project status reporting
Manage to project scope on time and on budget
Assist with Pre-Sales workshops and assisting with the creation of Statement of Work documents
Main client contact representing System Innovators during the Project phase
Run customer functionality workshops
Guide customers in designing the solutions configuration applying best practices and for maximizing business benefits
Oversee execution of the multiple solution implementation work streams; and at times run parts of the execution
Develop a functional and technical understanding of solutions in order to assist with and/or complete system implementation tasks
Document and review functional / technical specifications and gain approval from the customer
Maintain Project Plans and Project Budgets
Manage Project Escalations both internally and externally
Seek additional opportunities and managing Project Change requests to ensure Project Scope is maintained
Oversee Configuration progress, all Test phases, Deployment, and Post Go-Live support
Contribute to company objectives of enhancing value brought to customers, service offerings, company expertise and delivery processes
Identify opportunities for enhancement and improvement of the System Innovators implementation processes
Support global knowledge program and stimulate cross team knowledge sharing
Manage the required cooperation with other teams: commercial, technical and support teams

Bachelor’s degree in Business or Technology related field from an accredited institution
Must have 3+ years of experience as a Software Implementation Manager or equivalent experience in an IT field
Knowledge of project management tools and software packages
Enterprise technology delivery
Ability to operate well in fast-paced, collaborative environment
Operational, technical marketing and management skills
Must be a good communicator
Leadership qualities and excellent problem-solving ability

PMP / PMBOK certification
Government contract and delivery experience

Casual work setting
Competitive benefits package
Stable environment

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