Software/Firmware Quality Leader

Schneider Electric•Boston, MA

40d•$112,000 - $168,000

About The Position

Ensures that the offers are safe, secure, robust, and reliable to reach the satisfaction of the customers. By accompanying R&D to apply Software Quality best practices, ensuring measured progress is being made towards Shift Left and DevSecOps. Organization structure: This position reports to the VP-Customer Satisfaction and Quality for Secure Power. About the Role responsibilities: Organizes/Manage the SW Quality function for the Secure Power business (includes SW quality planning, quality measurements, and customer perspective) Advises the team and management regarding quality matters to achieve best in class customer experience and satisfaction Evaluates current offers, processes, and tools and drive continuous improvements In collaboration with a network of experts including but not limited to Research & Development (R&D) and Quality Leaders Strengthen / Enforce the SW development process from a quality perspective Deploy the SW Quality Fundamentals to all offers within the Line of Business (LoB) Identify, develop and deploy innovative design practices to strengthen robust SW and FW design, tackling the full customer experience, to avoid bug creation and strengthen bug detection Drive the change from feature centric to test centric development mindset and practices Establish metrics and dashboards, tracking progress to ensure teams are delivering high quality SW and FW Work with SW and Systems Architects to ensure testing, logging, and debugging methods are included in SW/Systems Architecture Ensure teams are performing technical risk assessments and systematic root cause analysis of ideally all issues Drive resolution and corrective action of open customer issues Bring consistency and coaching in quality methods and tools in project development, develop expertise in all functions involved on SW development & validation (R&D, marketing, and quality teams) especially to Product Owners and Scrum Masters Embrace digital and AI tools and technologies to automate as much as possible Close the loop between field data and actions for development teams to improve overall offer quality

Requirements

Innovative, analytical approach to solving complex problems and performing troubleshooting
Capable of understanding and documenting incidents. Effectively manage incident information and status information to improve product and process.
Experience with complex Software Systems (communication networks, Internet of Things (IoT), Cloud applications, Mobile applications, Desktop applications, etc.) and digital savvy
Knowledge of Networking and Network troubleshooting
Understand how to break down systems and debugging to find root cause
Excellent knowledge of QA methodology and Software development processes (Agile Scrum, RUP, IEEE, Safe, SDL, etc.)
Ability to manage a network, leading operational transformations, across a worldwide organization
Strong ability to work in fast-paced environment and ability to multitask with ease is essential to the success of this position
Strong communication with the ability to effectively collaborate with cross-functional teams and to promote effective teamwork
Ability to inspire and motivate, strong leadership and organizational skills
Passionate of continuous learning and improvement, seeking opportunities to expand his/her knowledge and skills
Having a customer-centric mindset and focusing on delivering value to end-users in a pragmatic way
Excellent analytical and problem-solving skills, with the ability to analyze complex systems and identify areas for improvement as well as digital first mindset
Curious, open minded, persistent, rigorous, and pragmatic
Education in computer science, software engineering or equivalent
15+ years' experience in software/firmware development and software quality assurance.
Strong knowledge of software development methodologies, software architecture, peer reviews, testing techniques, qualimetry (code analysis), and quality assurance processes
Experience / adaptability in using tools such as automation frameworks, configuration management tools, qualimetry (code analysis) tools, test management tools, and defect tracking systems
Solid understanding of software development lifecycle (SDLC) and agile methodologies
Experience managing change in complex SW Systems
Experience implementing SW best practices

Nice To Haves

Past experiences as Product Owner and Scrum Master is a plus

Responsibilities

Organizes/Manage the SW Quality function for the Secure Power business (includes SW quality planning, quality measurements, and customer perspective)
Advises the team and management regarding quality matters to achieve best in class customer experience and satisfaction
Evaluates current offers, processes, and tools and drive continuous improvements
In collaboration with a network of experts including but not limited to Research & Development (R&D) and Quality Leaders Strengthen / Enforce the SW development process from a quality perspective
Deploy the SW Quality Fundamentals to all offers within the Line of Business (LoB)
Identify, develop and deploy innovative design practices to strengthen robust SW and FW design, tackling the full customer experience, to avoid bug creation and strengthen bug detection
Drive the change from feature centric to test centric development mindset and practices
Establish metrics and dashboards, tracking progress to ensure teams are delivering high quality SW and FW
Work with SW and Systems Architects to ensure testing, logging, and debugging methods are included in SW/Systems Architecture
Ensure teams are performing technical risk assessments and systematic root cause analysis of ideally all issues
Drive resolution and corrective action of open customer issues
Bring consistency and coaching in quality methods and tools in project development, develop expertise in all functions involved on SW development & validation (R&D, marketing, and quality teams) especially to Product Owners and Scrum Masters
Embrace digital and AI tools and technologies to automate as much as possible
Close the loop between field data and actions for development teams to improve overall offer quality

Benefits

medical (with member reward points)
dental
vision
basic life insurance
Benefit Bucks (credits to apply towards your benefits)
flexible work arrangements
paid family leaves
401(k) + match
well-being and recognition (including service anniversary) programs
12 holidays per year
15 days of paid time off per year (pro-rated in the first year of employment based on start date)
opportunity to purchase company stock (eligibility depends on start date)
military leave benefits