Software FIeld Service Representative

DZYNE Technologies • Fairfax, VA

14d • $105,000 - $130,000

About The Position

DZYNE Technologies is seeking a Field Service Representative (FSR) specializing in software to support the deployment, operation, and sustainment of advanced systems at customer sites. This role is highly hands-on and customer-facing, requiring strong technical depth in software as well as the ability to operate independently in dynamic, mission-critical environments. The ideal candidate thrives in the field, is comfortable with frequent domestic and international travel, and can serve as a trusted technical representative of DZYNE with government and commercial customers.

Requirements

• Strong written and verbal communication skills, with the ability to explain technical concepts to non-technical users.
• Willingness and ability to travel frequently, including international travel, for extended periods (1-2 weeks at a time).
• Bachelor’s degree in Computer Science, Software Engineering, Electrical Engineering, or a related technical field (or equivalent practical experience).
• Experience with software deployment, configuration management, and troubleshooting in real-world environments.
• Familiarity with networking concepts (TCP/IP, firewalls, ports, routing) and hardware/software integration.
• Ability to work independently with minimal supervision while traveling extensively.
• Ability to obtain and maintain a U.S. Government security clearance (or currently hold one).
• It is an essential requirement for the person in this role to have a legal right to work in the United States and be eligible to obtain any required Export Authorization and DoD Clearance.

Nice To Haves

• Experience supporting government, defense, aerospace, or unmanned systems programs.
• 3+ years of experience supporting software-intensive systems in a field, customer-support, or operational role.
• Familiarity with containerization (Docker), scripting, or system automation.
• Familiarity with Python and/or Go
• Familiarity with website debugging
• Prior experience as a Field Service Representative, Systems Engineer, or Technical Support Engineer.
• Active U.S. Government security clearance.

Responsibilities

• Deploy, configure, and support DZYNE software systems at customer and partner sites, both CONUS and OCONUS.
• Perform on-site software installation, updates, integration, and troubleshooting across development, test, and operational environments.
• Act as the primary on-site technical liaison between DZYNE engineering teams and end users.
• Diagnose and resolve software issues involving networking, operating systems, hardware interfaces, and system configurations.
• Collect field feedback, logs, and performance data and communicate actionable insights back to engineering teams.
• Support system demonstrations, acceptance testing, training, and operational exercises.
• Assist with documentation, user guides, and operational procedures based on real-world field use.
• Maintain readiness to deploy on short notice and operate effectively in austere or time-sensitive environments.
• Represent DZYNE professionally while complying with customer security, safety, and operational requirements.

Benefits

• DZYNE provides comprehensive medical, dental, and vision plans, employee life and accidental death, and disability.
• DZYNE provides paid time off and paid holidays.
• Additionally, DZYNE offers a 401K plan with an employer match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level