Software Engineering MTS

Salesforce • Palo Alto, CA

8d

About The Position

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Warden AIOps Product team is seeking a highly motivated Member of Technical Staff (MTS) to help build, operate, and scale an intelligent AIOps product that supports Tier-0 and Tier-1 services across Salesforce. This role focuses on developing product capabilities that enable observability, automated detection, root cause analysis, and remediation for large scale distributed systems. As a successful candidate, you will work closely with product engineering, Service Owners, data, and AI/ML teams to analyze telemetry signals, implement scalable services, and continuously improve system reliability and operational efficiency. This position requires strong engineering fundamentals, attention to detail, and the ability to work effectively in a highly collaborative, fast paced environment.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience.
• Strong proficiency in one or more backend programming languages (e.g., Java, Go, Python), with experience building and operating distributed systems.
• Understanding of cloud native architectures, microservices, and service-to-service communication patterns.
• Strong analytical and problem solving skills, with the ability to reason about complex system behaviors and failure modes.
• Effective written and verbal communication skills, with the ability to collaborate across teams and clearly document technical work.

Nice To Haves

• Good to have, experience working with observability data such as metrics, logs, traces, or events, and familiarity with monitoring or reliability concepts.

Responsibilities

• Develop and maintain core Warden AIOps product services, including data ingestion, signal processing, detection pipelines, and reliability workflows. This includes working with logs, metrics, traces, and events at scale, ensuring high performance and resilience.
• Analyze operational data and system behaviors to identify anomalies, recurring failure patterns, and performance regressions across distributed services. Use structured analysis and tooling to ensure accurate and reliable insights.
• Contribute to detection and causation capabilities by implementing rule based and AI assisted mechanisms that improve incident detection accuracy and reduce mean time to detection (MTTD) and resolution (MTTR).
• Identify and address reliability, scalability, and performance issues in product components.
• Proactively document technical findings, bugs, and improvement areas to maintain a high bar for production readiness.
• Collaborate with cross-functional teams including Service Owners, infrastructure, security, and partner product teams to integrate Warden AIOps with upstream and downstream systems.
• Participate in design reviews, code reviews, and operational readiness activities, ensuring adherence to Salesforce engineering standards, security requirements, and compliance expectations.
• Produce clear technical documentation and recommendations that translate complex system behavior into actionable guidance for service owners and product stakeholders.

Benefits

• Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
• More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees