Software Engineering Manager, Professional Services

Revel Media Group • Kaysville, UT

2d

About The Position

We're seeking a Software Engineering Manager of Professional Services to lead the technical delivery and process optimization of our custom, client-specific, integrated applications. This is a key senior management role within our Technology department. You'll leverage your full-stack software engineering background alongside your strong organizational, communication, and project management skills to champion the successful execution of client projects. You will play a crucial role in establishing robust processes, ensuring high-quality technical solutions, and effectively managing both in-house and third-party development teams to deliver exceptional value to our customers. This role directly contributes to our increased revenue opportunities by expanding our service offerings and client engagements.

Requirements

• Must understand and be deeply committed to the company's mission and the strategic role of Professional Services in achieving business goals.
• Required to ensure all technical decisions and project executions align with our overarching organizational objectives.
• Proven dedication to delivering high-quality, reliable software solutions that consistently exceed client expectations.
• Must be committed to seeing projects through to successful completion, regardless of challenges in a timely manner.
• You must champion honesty, clarity, and transparency in all technical communications, project updates, and decision-making.
• Required to foster an environment of open dialogue and clear accountability with both internal teams and external partners.
• You need to inspire confidence and high performance within your technical teams and with third-party partners.
• Must be able to motivate others through clear vision, technical expertise, and a positive approach to problem-solving.
• You must approach every technical challenge and project requirement with a strong sense of personal responsibility.
• Required to proactively seek innovative solutions from all angles, demonstrating accountability for outcomes.
• You should be confident in voicing your ideas for better technical approaches or process improvements.
• Once a decision is made, you must fully commit to its successful execution, guiding your teams and stakeholders effectively through the chosen path.
• Bachelor's degree in Computer Science, Software Engineering, or a related technical field, or equivalent practical experience
• 3-5 years of experience in full-stack software engineering, with a robust understanding of user interfaces, architectural patterns, and scalable application design.
• Proven experience utilizing AWS cloud services for deploying, managing, and scaling applications (e.g., ECS, EC2, S3, Lambda, RDS, VPC, IAM, etc.).
• Demonstrated experience in a project management or technical lead role.
• Strong background in process improvement and establishing development best practices.
• Direct experience managing third-party vendors or outsourced development teams.
• Exceptional communication (written and verbal), interpersonal, and negotiation skills.
• Strong organizational skills with the ability to manage multiple priorities and complex projects simultaneously.
• Familiarity with waterfall and agile development methodologies.
• Revel Media Group is a tobacco-free employer, and all new hires must submit to a drug and background check.

Responsibilities

• Guide the technical planning, execution, and deployment of custom software for clients, adhering to efficient development methodology.
• Design, implement, and continuously refine our internal development processes and best practices to boost efficiency and quality.
• Oversee relationships and projects with outsourced development teams, ensuring they meet technical requirements and quality standards.
• Provide technical oversight to project teams, focusing on architectural integrity, code quality, and adherence to security and performance standards, particularly within AWS cloud architectures.
• Efficiently manage technical resources across multiple client projects, balancing priorities to maximize team productivity.
• Serve as the primary technical liaison between clients, internal product teams, and external developers, clearly translating complex technical information.
• Identify, assess, and mitigate technical risks throughout the project lifecycle, developing proactive solutions and contingency plans to ensure effective management.
• Mentoring and guiding junior technical staff within the Professional Services team, fostering their professional growth.
• Work closely with the VP of Software Engineering, Sales, and other department leads to ensure smooth project transitions from initial discovery to final deployment.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager