About the Role: Grade Level (for internal use): 09 About the Role: The Team: The Loyalty Production team is made up of 5 individuals across three regions, (US, Mexico and India). Team members work independently as well as together on project work. Responsibilities and Impact: The Software Engineer will own, support, investigate, audit, analyze, and evaluate production processes and their related outputs. The Software Engineer will also assist in the design, development, implementation, and support of new or migrated production processes. The Software Engineer will possess strong conceptual and critical thinking, analytical skills, collaborative work behaviors, and communication skills. Design, plan, develop and test new solutions that meet customer’s business needs. Prepare data and programs to produce cyclical and ad-hoc customer deliverables and reports. Prepares program specifications and diagrams and develops coding logic flowcharts. Translates business specifications and designs into language-coded programs, procedures, or scripts. Interprets and uses computer operating systems and interface tools to code, compile, test, run, and debug programs (e.g., PLSQL, Windows, etc.). Liaise with internal teams (e.g. developers, Sales and product managers) to identify system requirements. Gains an understanding of how the end customer uses the data within their business. Take assignment of customer raised issues and investigate, document, and resolve the problem. Creates complete project documentation to include job steps, input/output files, flowcharts, parameter definitions, job prerequisites, interfaces, operational instructions and troubleshooting information.
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Job Type
Full-time
Career Level
Mid Level