Software Engineer, Workers Observability

Cloudflare•San Francisco, CA

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: Austin, TX | Lisbon, Portugal | London, UK Role Summary Workers Observability (WOBS) Team provides a growing suite of tools to monitor, troubleshoot and optimize applications on the Cloudflare Developer platform. These tools increasingly work across Cloudflare products to provide complete visibility into user applications. We aim to make these tools not only best-in-class but also frictionless and intuitive to use. All this within the context of Cloudflare's scale and globally distributed infrastructure. Team members help design and ship core software features across the observability stack - including the frontend customer experience, integrations with other Cloudflare primitives, and our internal data stores and ingestion pipelines. You will own code across the development lifecycle from design to release including QA, incident management, and performance optimization. The Systems Engineer role is a full-stack position which requires extensive cross-functional collaboration. On a given day you might incorporate frontend feedback from a customer, run a Clickhouse query to diagnose a data ingestion bug, and propose a better tracing integration with another product on the Workers platform.

Requirements

Strong proficiency in at least one programming language, preferably a typed language (e.g. Go, TypeScript, Rust) as well as SQL
Experience building high-volume distributed systems using cloud primitives (AWS, GCP, CF), including queues, key-value stores, relational databases, blob storage, and serverless compute
Experience troubleshooting distributed data systems including working with logs and data stores.

Nice To Haves

Working with lower level languages like Rust or C++
Building frontend application in Typescript and React
Building applications on the Cloudflare platform
Working with observability platforms and tools

Responsibilities

Customer Focus: Be responsive to customer escalations, bug reports, and product feedback, and participate in pager duty for our production systems.
Software Development: Efficiently and reliably deliver high-quality software that meets the performance requirements of Cloudflare’s systems.
Troubleshooting: Address complex and subtle issues on our platform, which may require debugging across multiple systems, languages, and datastores.
Communication: Maintain clear written communication across a range of platforms as part of a globally distributed team (from US West Coast to UK) and across a range of different engineering and support teams.
Expertise: Success in this role will depend on becoming an expert not just on the observability platform, but on the Cloudflare Developer Platform as a whole.

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