Software Engineer, Web App Development - Customer Systems

Apple • Sunnyvale, CA

15h

About The Position

Imagine what you could do here! At Apple, phenomenal ideas have a way of
becoming great products, services, and customer experiences very quickly. Bring
passion and dedication to your job and there's no telling what you could
accomplish! We are seeking an energetic and self-driven software engineer with a
solid understanding of web technologies . As a key member of our software team,
you write, maintain and debug software for all front end solutions used by Apple
to provide the world class support and service experience to its customers
across channels.

Apple values our customers. We value their time, their user experiences, and the
data they entrust to us. The CRM Support Engineering Solutions team builds
solutions to enable Apple to provide award-winning customer support & service
through state-of-the-art front end applications. The solutions that the team
builds make the best in class customer support & service experience possible.
The Support Engineering Solutions team is looking for a highly motivated and
skillful engineer to work with modern web application technologies, AI-assisted
development tools, and related frameworks and libraries. Attention to detail and
a dedication to delivering high-quality, stable software are essential. To be
successful, you must be a self-starter who can take large challenges and break
them down into smaller, actionable tasks. You should also have strong
collaboration skills, systems thinking, and the ability to build for scale and
succession, with a keen eye for user interaction and user experience. You enjoy
pushing the envelope, leveraging AI-assisted coding and automation to accelerate
development, testing, and code review, while developing innovative solutions to
complex problems. If you want to be part of this world-class engineering team
shaping the future of support & service at Apple, this position is for you. We
maintain a rewarding environment where the best engineers can innovate,
collaborate, and produce real-world solutions to meet this goal.

Requirements

• BS degree in computer science or information management, or equivalent technical degree or experience
• Experience building complex, large scale applications using modern web technologies (like JavaScript)
• Demonstrated proficiency in at least one JavaScript framework like React, Vue.js, Angular.js or equivalent

Nice To Haves

• General knowledge of networking protocols HTTP/1 & HTTP/2 (GET, POST), cookies and other HTTP headers
• General knowledge of web development best practices around accessibility, performance and production monitoring
• Strong interpersonal and written communication skills

Responsibilities

• write, maintain and debug software for all front end solutions used by Apple to provide the world class support and service experience to its customers across channels
• take large challenges and break them down into smaller, actionable tasks
• build for scale and succession
• leveraging AI-assisted coding and automation to accelerate development, testing, and code review
• developing innovative solutions to complex problems

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level