Software Engineer - Voice AI

Aurelian • Seattle, WA

85d

About The Position

Aurelian automates non-emergency calls for 9-1-1 centers. Our AI-powered virtual operator intelligently routes, triages, and resolves administrative calls—freeing up human dispatchers to focus on real emergencies. The impact? Faster response times, reduced burnout, and better outcomes for communities across the country. Today, 60–80% of the calls to emergency communication centers (ECCs) aren’t true emergencies—they’re administrative issues like noise complaints, lost pets, or general inquiries. And while ECCs remain chronically understaffed (by as much as 30% nationwide), these calls stretch already-thin resources even further. Aurelian is fixing that. We’re already deployed in ECCs across the U.S., answering thousands of non-emergency calls every day. By reducing hold times and streamlining operations, we’re helping agencies regain control and bring focus back to where it matters most: saving lives. We’re growing fast—and looking for a Software Engineer who wants to make a real, measurable difference in the future of public safety.

Requirements

• 3+ years of professional software engineering experience.
• Strong knowledge of backend development (especially Python).
• Familiarity with modern Voice AI application stacks (STT models, LLM models, TTS models).
• Ability to excel in fast-paced environments with changing priorities.
• Excellent problem-solving, communication, and collaboration skills.

Responsibilities

• Design, build, and maintain scalable Voice AI solutions for our virtual operator platform.
• Be deeply involved in the product development and implementation lifecycle.
• Optimize system reliability, scalability, and performance for mission-critical deployments.
• Contribute to the overall company mission by solving challenging problems in public safety tech.

What This Job Offers

• Career Level: Mid Level