Software Engineer, Technical Suport -- Night Shift
About The Position
Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic's Global Software Organization. The work schedule for this opening is rotating 12-hour night shifts, four nights on and four nights off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking. The employee can be based anywhere in the United States (remote/work from home position). Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Requirements
- Bachelor's Degree (Computer Science, Software Engineering, or related field)
- At least 2 years' experience in software, network and/or hardware engineering positions (preferably in Material Handling Industry)
- Experience with Oracle databases
- Experience with MS SQL Database
- Experience with Windows operating systems
Responsibilities
- Assist project and technical engineers in integration of new systems
- Assist technical and development personnel in application quality testing
- Work on site to install, commission, and test installation of material handling solutions
- Provide specified technical support to customers on-site
- Troubleshoot server hardware, Ethernet networks and other peripherals such as printer
- Review Sales and Estimating Functional Specifications documentation
- Travel approximately 20% of the time to different customer locations and Dematic locations in the United States
- Participate in an on call rotation during non-business hours
Benefits
- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
