Software Engineer, SRE (Senior/Staff levels)

Kustomer • NY

307d

About The Position

As a Site Reliability Engineer at Kustomer, you will be building systems and abstractions that will be used by teams across the company. You will join a team of experienced engineers and have ample opportunities to continue learning and growing. This role sits on our Foundation team - part of your responsibilities on this team will include maintaining cloud infrastructure security, capacity planning, staying ahead of software lifecycles, optimizing CI/CD processes, developer productivity, and managing on-call best practices. We believe in ownership and are looking for people driven to continuously ship new, impactful features and capabilities for our users.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, relevant technical field, or equivalent practical experience
• 8+ years experience building and managing large scale, highly available, distributed web applications
• A working understanding of a high-level programming language like Go, Python, JavaScript, Bash, etc.
• Strong AWS experience managing infrastructure in a secure, highly available, automated fashion (VPC, ELB, Containers, Auto Scaling)
• Strong background in Linux/Unix, networking, HTTP/2, DNS, REST, etc
• Experience with managing large databases and Lucene-based search systems such as Elasticsearch
• Experience with infrastructure as code and managing Terraform configurations in a sustainable and scalable way
• Experience with observability tools (ELK/Prometheus/Coralogix/distributed tracing)

Nice To Haves

• You have Github activity showing thoughtful, relevant contributions
• You have a working knowledge of writing code and scripts in more than one language
• You have experience developing internal tools for others
• You have experience creating SLAs, SLOs, SLIs

Responsibilities

• Analyze, design, develop, maintain and improve infrastructure to expand its automation capabilities
• Automate the deployment of testing, staging, and production environments
• Improve the efficiency of development testing
• Measure, report and drive improvements on scalability, performance, and availability
• Support the cloud developer environments and its iterative improvements
• Lead, plan, and execute large scale system migrations
• Participate in cross-team initiatives to drive engineering best-practices
• Conduct code, architecture, and infrastructure reviews across the platform
• Provide education and support to the engineering team in systems architecture design
• Staying involved in initiatives around on-call rotations, application performance monitoring, and continuous integration and delivery pipelines
• Lead various scalability initiatives across the platform and infrastructure
• Implement and enforce change management best practices
• Collaborate with the InfoSec team to drive compliance, observability and automation for the security of our platform
• Work closely with the Security team to optimize infrastructure in order to satisfy compliance requirements
• Manage secrets and automated key rotations
• Manage security vulnerabilities and upgrade schedules for EOL (End of Life) software
• Manage CDN, firewall rules, and other tools to mitigate attacks and threats

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage in the U.S.
• 401K
• WiFi and Mobile reimbursement
• Generous vacation policy
• Pension and supplemental health insurance in the UK

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree