Software Engineer (Site Reliability), Retail Engineering

Apple • Austin, TX

2d

About The Position

Carrier Services offers seamless integration of Apple Retail Stores and Apple
Online store with major US Carriers for iPhone activations. We are looking for a
talented Site Reliability Engineer to join our growing team. As an SRE, you will
be responsible for ensuring the reliability, scalability, and performance of our
systems and services. You will work closely with our engineering and operations
teams to design, build, and maintain robust infrastructure and automation
solutions. If you are an SRE engineer who can thrive in a dynamic environment
and can make a meaningful impact through your technical expertise and dedication
to excellence, come join our team as a Site Reliability Engineer (SRE).

This role demands extensive hands on experience of working as SRE engineer for
large scale, customer facing Cloud applications. Candidate should have good
understanding of SRE principals, including monitoring, alerting, error budgets,
fault analysis, and other common reliability engineering concepts. Candidate
should have excellent troubleshooting and problem solving skills.

Requirements

• 4 years of experience in incident management for large-scale, customer-facing retail applications, with a focus on impact-driven prioritization, root cause analysis, and timely resolution
• Proven 4-year track record of strong troubleshooting, problem-solving, and debugging skills in dynamic, production environments
• 4 years of hands-on experience in observability and monitoring using tools like Splunk and Prometheus, with expertise in creating complex queries and insightful dashboards
• 4 years of proficiency in at least one scripting language such as Python, enabling automation and efficient system management
• BS in Computer Science or equivalent work experience

Nice To Haves

• 2 years of experience working with relational and NoSQL databases such as Oracle and Cassandra, including writing and optimizing complex queries for scalable and efficient data access
• Willingness to participate in on-call rotations and provide weekend coverage as needed
• Experience in communicating complex technical concepts to both technical and non-technical stakeholders
• Strong problem solving skills, software development and debugging skills
• Proven track record of taking ownership and successfully delivering results

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees