Software Engineer – Service Reliability & Observability (.NET)

Blueprint Technologies•Redmond, WA

7h•$50 - $55•Remote

About The Position

In this role, you will be a hands-on engineer responsible for maintaining and improving a customer-facing data service in a production environment. You will focus on ensuring system reliability, security, and performance by addressing live-site issues, implementing fixes, and enhancing observability through logging, metrics, and tracing. You will work closely with cross-functional teams including engineering, support, and security to resolve incidents, perform root-cause analysis, and continuously improve service stability. This role also involves automating operational processes and contributing to long-term service resilience, making it ideal for someone who enjoys working on real-time systems and driving operational excellence.

Requirements

Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience
Strong experience developing and maintaining production services using C#/.NET
Experience troubleshooting and resolving live-site issues in customer-facing applications
Hands-on experience with observability tools (logging, metrics, distributed tracing, alerting)
Familiarity with secure coding practices and handling security vulnerabilities in production systems
Experience automating operational workflows using scripts or tooling
Ability to collaborate effectively across engineering, support, and security teams during incident response
Strong analytical and problem-solving skills with a focus on root-cause analysis
Clear communication skills for documenting incidents, writing postmortems, and providing updates

Nice To Haves

Experience supporting large-scale or enterprise data services/APIs with high reliability requirements
Familiarity with modern frontend technologies (e.g., React) for debugging or minor enhancements
Experience with cloud platforms (e.g., Azure) and service monitoring tools
Proven experience improving observability and reducing operational toil through automation
Understanding of compliance, privacy, and data governance in regulated environments
Experience with incident management processes, post-incident reviews, and operational excellence practices
Ability to create concise, leadership-ready summaries of incidents, risks, and improvements

Responsibilities

Own day-to-day health of a production service, including bug fixes, reliability improvements, and security remediation
Investigate and resolve customer-impacting incidents through deep root-cause analysis
Implement security fixes and ensure adherence to enterprise security standards
Improve service observability by enhancing logging, metrics, tracing, and alerting
Build and maintain telemetry pipelines and dashboards for monitoring service health and performance
Automate recurring operational and support tasks to reduce manual effort and increase efficiency
Contribute to service hardening efforts, including resiliency improvements and failure-mode analysis
Maintain and enhance backend services (primarily C#/.NET), with occasional support for frontend components
Create and maintain technical documentation for service workflows, behaviors, and known issues
Communicate service health and engineering metrics to stakeholders, including incident trends and improvements