Software Engineer Senior, Member Experience Intelligence and Observability

United Services Automobile Association (USAA)•San Antonio, TX

27d•Hybrid

About The Position

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful. The Opportunity The Senior Software Engineer will be a key technical contributor, focusing on developing and enhancing our telemetry and observability capabilities. This role demands deep expertise in Java or Golang programming, alongside a comprehensive understanding of observability tools and practices. A proven ability to implement and leverage solutions such as Datadog, ElasticSearch, Prometheus, and Grafana is crucial for success. The ideal candidate will excel at instrumenting applications, gathering and interpreting telemetry data, and translating these insights into tangible system improvements. Experience in building event-driven applications is highly desirable. This engineer will be responsible for writing clean, efficient, and maintainable code, contributing to architectural decisions, and mentoring other engineers, thereby fostering a culture of technical excellence, innovation, and collaboration. Collaboration with cross-functional partners, including architecture, product, and data analytics teams, will be essential for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, or Charlotte, NC. Relocation assistance is not available for this position.

Requirements

Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
6 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s).
4 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle to include leading code/design reviews.
Basic Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python
Demonstrated experience researching technical issues and generating creative/innovative solutions.
Demonstrated experience addressing production issues by troubleshooting applications and systems.
Experience articulating technical challenges and solutions.
Demonstrate strong knowledge of security coding practices and secure system fundamentals.
Demonstrated experience working with cloud technologies and tools.

Nice To Haves

Demonstrated excellence and extensive hands-on development experience with Java.
Hands-on experience with telemetry concepts and their practical application in software development, including enabling telemetry for applications within observability platforms.
Understanding of digital experience monitoring and products such as Adobe Analytics and Google Analytics, including their capabilities.
Knowledge of data visualization tools and experience deriving actionable insights from telemetry data
Experience with event-driven architecture, ideally Kafka.
Knowledge of AWS services such as EKS, SQS, SNS, AWS Managed Prometheus, and OpenSearch

Responsibilities

Design, develop, code, and test complex tactical as well as strategic technical solutions across many technologies, including emerging technologies, to integrate existing systems and tools, collaborating with Engineers or Architects within their team/department and occasionally outside of their domain.
Lead code/design reviews and communicates updates to stakeholders with team to ensure smooth daily operations and accurate planning.
Develop complex algorithms to solve business needs.
Investigates and resolves complex application and system technical problems and production issues by directing troubleshooting of end-to-end solutions.
Mentors engineers, coaches engineers on design, development, and maintenance of systems; Reviews teammates' code.
Influence and help shape the future of their specific domain's architecture and quality standards and understand, identify, measure across entire solution.
Identify system performance issues, to include technical debt, and optimize solution.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.

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