Software Engineer Senior Manager - Reliability Engineering & Enablement (Remote)

The Home Depot

1d•Remote

About The Position

The Senior Engineering Manager role in Platform RE and Enablement is a critical strategic requirement for the Engineering Experience Org to safeguard product investments. This leader will be directly accountable for defining and defending strict platform Service Level Objectives (SLOs), ensuring enterprise stability without sacrificing speed to value of feature delivery. They will mature our incident response capabilities in partnership with Enterprise RE by implementing SRE practices to aggressively drive down MTTR and Mean Time to Detect and Respond (MDDR). Beyond operational resilience, this role establishes robust internal customer success function, bridging self-service tools with full-service enablement to drive seamless platform adoption across all PDLC personas including engineering, product and UX. Ultimately, approving this requisition will protect the enterprise from costly downtime while maximizing the productivity and efficiency of our engineering workforce.

Requirements

Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Mastery of an object oriented programming language (preferably Java)
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
6 years of relevant work experience

Nice To Haves

A background in networking, operating systems like Kubernetes, cloud environments.
Strong Communication skills – ability to handle escalations, can clearly describe a business problem and walk through remediation.
Proficient in effective troubleshooting and issue resolution techniques
Proficient in effective system monitoring and log analysis techniques
Capable of understanding complicated systems quickly
Proficiency in guiding more junior team members through Software Engineering fundamentals in a professional setting
Proficient managing and growing team members in a professional setting
Proficient balancing workloads across teams
Vendor management – will work on millions of dollars’ worth of contracts
Proven track record of supporting an SLO for a large enterprise
Experience with translating high level strategy to tactical execution

Responsibilities

Works and negotiates with partners on the staffing of skilled engineering positions on product teams
Contributes to and makes recommendations for strategic plans in support of key objectives in a timely and fiscally responsible manner
Supports and nurtures strategic vendor relationships; recommends ways to influence vendors that aligned to domain, portfolio, and enterprise strategic objectives
Evaluates new technologies for adoption across the enterprise
Helps to identify and demonstrate emerging technologies for adoption by product teams
Collaborates and pairs with product team members (UX, engineering, and product management) to create secure, reliable, scalable software solutions
Documents, reviews and ensures that all quality and change control standards are met
Writes custom code or scripts to automate infrastructure, monitoring services, and test cases
Works with vendors and partners for the successful implementation of critical tooling and platforms
Creates meaningful dashboards, logging, alerting, and responses to ensure that issues are captured and addressed proactively
Contributes to enterprise-wide tools to drive destructive testing, automation, and engineering empowerment
Participates in and leads review board sessions to drive consistency across the enterprise
Makes suggestions that help drive operational excellence to create internal customer satisfaction and meet operational metrics
Fills in on product teams for engineers who are out of the office
Fields questions from engineers, product teams, or support teams
Monitors tools and participates in conversations to encourage collaboration across product teams
Learns, through reading, tutorials, and videos, new technologies and best practices being used within other technology organizations
Provides application support for software running in production
Acts as a technical escalation point for the engineers on the team
Provides leadership, mentoring, and coaching to Software Engineers
Attracts, retains, and develops top talent to build a world class Software Engineering Team
Conducts annual and mid-year reviews by reviewing individual development plans and team feedback
Fosters collaboration with team members to drive consistency across product teams, and finds opportunities to expose engineers to career interests
Acts as a proponent of modern software development practices
Guides team members in strategy, alignment, analysis, and execution tasks within and across product teams
Participates in and contributes to learning activities around modern software design and development core practices (communities of practice)
Builds relationships with technology leaders at other companies to learn best practices and elegant solutions to common problems