Software Engineer Principal

PNC•Farmers Branch, TX

9d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Principal within PNC's Technology organization, you will be based in Pittsburgh, PA or Dallas, TX.. Application Support Lead – L2/L3 Production Support Role Summary The Application Support Lead is a customer focused L2/L3 support role responsible for ensuring the availability, stability, and performance of PNC’s critical applications. This role partners with business stakeholders, development teams, infrastructure teams, and vendors to resolve incidents, drive process improvements, and deliver reliable production support. Customer satisfaction and operational excellence are top priorities. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Job Description Aligns business strategy with software solutions. Proposes, designs & codes software solutions to address complex business needs. Oversees technical and procedural documentation required. Leads complex problem solving. Provides technical guidance and support to colleagues and solution development. Displays an innovative approach to apply modern principles, methodologies and tools to advance business initiatives and capabilities.

Requirements

Strong experience in L2/L3 production support environments.
Solid Java fundamentals with ability to read logs, analyze stack traces, and debug issues.
Proficiency in Linux/Unix and shell scripting.
Strong experience with Oracle databases (SQL, stored procedures, performance tuning).
Experience with job schedulers (Cron, CA7, Control M).
Hands on experience with monitoring tools (Dynatrace, Grafana, Elastic Search).
Familiarity with DevOps tools and CI/CD pipelines (Git, Jenkins, uDeploy, Artifactory).
Experience using ServiceNow and Jira for incident and change management.
Proven experience managing SLAs, incidents, and production escalations.
Strong understanding of change, release, and incident management processes.
Strong customer focus and stakeholder communication skills.
Excellent problem solving and analytical abilities.
Ability to mentor team members and lead through influence.
Comfortable working in high pressure, time sensitive environments.
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience.
Specific certifications are often required.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Experience in Derivatives Trading platforms or Murex is a plus (not mandatory).
Application Development
Application Production Support
Application Troubleshooting
Business Management
Customer Solutions
Design
Group Problem Solving
Process Improvements
Release Management
Server Infrastructure
Software Solutions
User Experience (UX) Design
Application Design
Architecture
Packaged Application Integration
Product and Vendor Evaluation
Software Process Improvement (SPI)
System Development Life Cycle
Technical Troubleshooting

Responsibilities

Provide L2/L3 production support for business critical applications in a fast paced environment.
Troubleshoot daily issues related to file transmissions, batch job failures, reporting errors, data inconsistencies, and process failures.
Analyze application logs and runtime behavior to identify root causes of defects, bugs, and performance issues.
Communicate incident status, impact, and resolution timelines to Line of Business stakeholders.
Manage incidents to resolution while meeting SLA and compliance requirements.
Coordinate with Change, Infrastructure, Network, and Firewall teams to eliminate recurring production issues.
Review Java application code to identify defects, performance bottlenecks, and required enhancements.
Share technical findings and recommendations with the Application Technical Lead and team.
Analyze functional and data requirements and translate them into technical solutions.
Perform impact analysis for software upgrades, infrastructure changes, and network/firewall updates.
Configure, monitor, and automate batch jobs and cron schedules.
Support and troubleshoot job schedulers including Cron, CA7, and Control M.
Coordinate with infrastructure teams to ensure optimal server utilization and job execution.
Identify and track process improvement initiatives using RTB Jira boards.
Develop automation solutions using Unix based shell, Java, and Python to:
Monitor files and processes
Create early warning alerts
Automate recurring operational tasks
Design and implement monitoring and alerting aligned with PNC standards to improve application resiliency and availability.
Implement and validate production changes including:
Change Requests, Break fixes, Hot fixes, and Weekly releases
SSO implementations
Security vulnerability remediation
Vendor deployments
OS and database patching
Perform testing in lower environments and deploy changes to higher environments using GitHub, uDeploy, Artifactory, and CI/CD pipelines.
Participate in scheduled operational activities:
Annual Disaster Recovery / Business Continuity events
Monthly OS patching and validations
Weekly, month end, and year end processing
Firewall certification reviews
Coordinate with vendors to implement application specific patches and validate deployments.
Act as a liaison between business users, product owners, development teams, and infrastructure partners.
Onboard applications into SRC and guide partner teams through onboarding processes.
Mentor and support on site and offshore team members.
Assist with onboarding and knowledge transfer for new team members.
Document technical details, procedures, incident resolutions, and best practices for future reference.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future.
Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

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