Software Engineer - POS Support and Release Management

Publix Super Markets • Lakeland, FL

10d • Hybrid

About The Position

Publix Super Markets, Inc., the largest employee-owned company in the U.S., is driven by a dynamic technology team of 2,300+ professionals delivering innovative solutions to 1,400+ stores and 200,000+ associates across 8 states. From IT security and platform engineering to architecture, software development, and infrastructure, we offer career opportunities at every level—internships through technical leadership. Join a company consistently ranked among Fortune’s “100 Best Companies to Work For” and help us build more than great subs—build the future of technology at Publix. As a Software Engineer on the POS Support team, you will play a critical role in ensuring the reliability and efficiency of our point-of-sale systems across all store locations. Your responsibilities will include troubleshooting and resolving technical issues, collaborating with cross-functional teams to implement software updates, and proactively monitoring system performance to identify areas for improvement. You will also be responsible for documenting solutions, providing technical guidance to end-users, and participating in the testing and deployment of new features. Additionally, you will work closely with internal stakeholders to address integration challenges, maintain compliance with security standards, and contribute to ongoing process enhancements. Your commitment to delivering high-quality support and innovative solutions will directly impact the seamless operation of our retail environment and the overall customer experience. Location: Hybrid (Lakeland, FL) Work Model: Enjoy the best of both worlds—collaborate in person and innovate remotely. Why Join Us? Hybrid Flexibility: Work remotely when you need focus time, and join us onsite for high-impact collaboration and brainstorming sessions. Operational Efficiency: Ensure technology solutions support efficient workflows and enable automation to improve operational effectiveness. Cutting-Edge AI Projects: Drive innovation in AI platforms, integrating advanced tools and frameworks to solve complex business challenges. Empowered Culture: We value autonomy, creativity, and continuous learning—your ideas shape the future of technology in our organization.

Requirements

• Bachelor’s degree in computer science or a related analytical field or equivalent experience
• 1+ years of software engineering experience
• 1+ years of experience troubleshooting and resolving software issues in an enterprise environment
• 1+ years of experience deploying and configuring hardware and software
• 1+ years of experience analyzing logs and error reports to diagnose and fix bugs
• 1+ years of experience analyzing and creating complex SQL statements and stored procedures with SQL Server
• Understanding of Software Development Lifecycles (SDLC)
• Experience with Microsoft PowerShell or similar scripting language

Nice To Haves

• 3+ years of software engineering experience
• 3 years’ experience developing and supporting enterprise applications
• Knowledge of infrastructure related systems client/server, workstations, servers, networks, and database
• Experience supporting retail applications
• Knowledge of PCI and HIPAA regulations
• Experience with source control (e.g., Azure DevOps, Git, TFS)
• Ability to work concurrently on multiple assignments with similar deadline

Responsibilities

• Troubleshoot and resolve software issues reported by store associates or customers using POS systems
• Monitor POS system performance and proactively identify potential problems
• Collaborate with cross-functional teams to implement software updates and patches
• Develop and maintain documentation for POS software processes and troubleshooting steps
• Assist in the deployment and configuration of new POS hardware and software
• Analyze logs and error reports to diagnose and fix bugs in the POS application
• Provide technical support and guidance to end-users and store personnel
• Participate in testing and quality assurance for new POS features or updates
• Contribute to continuous improvement initiatives to enhance system reliability and user experience

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level