Software Engineer - Platform Productivity | USA | Remote

Grafana Labs

1d•Remote

About The Position

Grafana Labs is a remote-first, open-source powerhouse. There are more than 20M users of Grafana, the open source visualization tool, around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps more than 3,000 companies -- including Bloomberg, JPMorgan Chase, and eBay -- manage their observability strategies with the Grafana LGTM Stack, which can be run fully managed with Grafana Cloud or self-managed with the Grafana Enterprise Stack, both featuring scalable metrics (Grafana Mimir), logs (Grafana Loki), and traces (Grafana Tempo). We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. This is a remote opportunity, and we would be interested in applicants from USA time zones only at this time. The Internal Engineering Platform delivered by the Platform department provides application engineers with the tools, systems and Kubernetes clusters they need to build, deploy and run their workloads. Platform roles at Grafana Labs have an eye for engineers with a passion for performance and reliability, and who enjoy taking projects from conception to production. We organize ourselves into squads to allow focus on Cloud Infrastructure, Networking and Security; engineering Productivity; Capacity management, Client Administrative Tooling (CAT); and US Federal compliance. Because we deploy production services, we have on-call rotations to ensure the health of the system. Everyone at Grafana Labs tries to incorporate and use our product line up into their day-to-day, so being on call is an important way to understand our system and how people use our products. About the squad & the role: We are hiring for the Platform Productivity squad. The squad is mostly responsible for helping our internal engineers release their software onto our infrastructure, in secure and measurable ways. They lead automation of the release processes (anywhere from CI/CD to bootstrapping) and help our internal engineering teams get on board with them using ‘golden path’ techniques, but also helping edge cases and making sure that teams can get the most out of our tools. At the end of the day, we’re the Platform Team for the teams that are building some of the most cherished observability tools– from Grafana, Mimir and Loki, to Tempo.

Requirements

You enjoy working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best.
You are comfortable working in a remote-first company; communication is key. For us, working together means being collaborative, friendly, kind, and respectful. We operate by consensus, you can contribute to a discussion but then commit to the team decision.
You are eager to learn and grow. There is a lot of room for growth and development, and the team has quite a lot of knowledge to share for those who are wanting to learn.
You approach development holistically. The team owns the full life cycle of our code; from writing design docs, looking at developer feedback, testing and deployment, all the way through to decommissioning. We appreciate engineers who enjoy looking at the big picture, and also notice the details of the brush strokes.
You're a flexible software engineer. In a typical day, we might spend time responding to incidents, integrating existing systems, or designing and implementing our own systems. While our primary language is Go, we value flexibility and we'll choose the best tool for the job, even if that is a shell script.
You have experience with operating your code. Since a lot of operators and developers use our software, having some grounding in both of these spaces really helps us with building better platforms for our users. Kubernetes and Docker are what we use, mostly. We also work with a lot of Infrastructure as Code, so be sure to check out grafana/tanka.

Nice To Haves

Engineering/software development experience within a Platform group delivering services to internal engineering teams
Experience working in a cloud environment
Infrastructure as Code with Terraform/Crossplane.
Familiarity with Kubernetes administration - very cool if experience with Tanka.
Experience/Interest in implementing, integrating, and maintaining observability systems and processes

Responsibilities

The squad is responsible for setting its own roadmap, and as a part of the team you'll have a part to play in that process.
You'll help us maintain, improve and extend what we already have.
You'll be involved in choosing what we focus on next and, just as importantly, when and how to gracefully sunset systems which are no longer needed.
Development and maintenance of our Internal Engineering Platform (IEP)
CI/CD platform management and development
Build, release and deployment automation
Application configuration management tooling
“Up to date” software automation
Artefact management
Working with diverse internal teams, from application development to security, to support implementation of their requirements
Being part of an on-call rotation to support Platform tooling

Benefits

All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.
We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally.
100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
Transparent Communication – Expect open decision-making and regular company-wide updates.
Innovation-Driven – Autonomy and support to ship great work and try new things.
Open Source Roots – Built on community-driven values that shape how we work.
Empowered Teams – High trust, low ego culture that values outcomes over optics.
Career Growth Pathways – Defined opportunities to grow and develop your career.
Approachable Leadership – Transparent execs who are involved, visible, and human.
Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.
Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. We will comply with local legislation where applicable.