Software Engineer - Platform Productivity | USA | Remote

Grafana Labs

9h•Remote

About The Position

Grafana Labs is a remote-first, open-source company with over 20 million users of its visualization tool, Grafana, globally. They help over 3,000 companies manage observability strategies with the Grafana LGTM Stack, offering scalable metrics, logs, and traces. The company is rapidly scaling, maintaining an open-source legacy, global collaborative culture, and a passion for meaningful work, fostering an innovation-driven environment with transparency, autonomy, and trust. This is a remote opportunity for applicants in USA time zones only. The Internal Engineering Platform, delivered by the Platform department, provides application engineers with tools, systems, and Kubernetes clusters for building, deploying, and running workloads. Platform roles focus on performance and reliability, taking projects from conception to production. The department is organized into squads focusing on Cloud Infrastructure, Networking and Security; Engineering Productivity; Capacity management, Client Administrative Tooling (CAT); and US Federal compliance. Due to deploying production services, on-call rotations are part of the role to ensure system health and understand product usage. The Platform Productivity squad is responsible for helping internal engineers release software onto infrastructure securely and measurably. This includes automating release processes (anywhere from CI/CD to bootstrapping) and guiding internal engineering teams with 'golden path' techniques, while also supporting edge cases and maximizing tool utilization. Ultimately, the team serves as the Platform Team for those building observability tools like Grafana, Mimir, Loki, and Tempo.

Requirements

Comfortable working in a remote-first company; communication is key
Eager to learn and grow
Approach development holistically, owning the full life cycle of code
Flexible software engineer, able to respond to incidents, integrate existing systems, or design and implement new systems
Experience with operating your code
Experience with Kubernetes and Docker
Experience with Infrastructure as Code (e.g., grafana/tanka)
Ability to contribute to a discussion but then commit to the team decision

Nice To Haves

Engineering/software development experience within a Platform group delivering services to internal engineering teams
Experience working in a cloud environment
Infrastructure as Code with Terraform/Crossplane
Familiarity with Kubernetes administration
Experience with Tanka
Experience/Interest in implementing, integrating, and maintaining observability systems and processes

Responsibilities

Maintain, improve and extend existing systems within the squad's roadmap
Be involved in choosing future focus areas and gracefully sunsetting systems which are no longer needed
Help the team to design, compare, and choose appropriate solutions for various tasks
Development and maintenance of our Internal Engineering Platform (IEP)
CI/CD platform management and development
Build, release and deployment automation
Application configuration management tooling
“Up to date” software automation
Artefact management
Working with diverse internal teams, from application development to security, to support implementation of their requirements
Being part of an on-call rotation to support Platform tooling
Working with engineers, as well as with the management structures that are there to support you and enable you and your team to do your very best
Working collaboratively, friendly, kind, and respectful in a remote-first company
Owning the full life cycle of our code; from writing design docs, looking at developer feedback, testing and deployment, all the way through to decommissioning
Responding to incidents, integrating existing systems, or designing and implementing our own systems

Benefits

Equity (Restricted Stock Units - RSUs)
Bonus (if applicable)
100% Remote, Global Culture
Scaling Organization
Transparent Communication
Innovation-Driven environment
Open Source Roots
Empowered Teams
Career Growth Pathways
Approachable Leadership
Passionate People
In-Person onboarding
Global annual leave policy of 30 days per annum
3 days of annual leave entitlement reserved for Grafana Shutdown Days
Modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget
Access to frontier models (e.g., GPT-Codex 5/3, Claude Opus 4.6, Gemini 3 Pro)