Software Engineer Lead, Member Experience Intelligence and Observability

United Services Automobile Association (USAA)•Phoenix, AZ

27d•Hybrid

About The Position

The Software Engineer Lead will provide crucial technical direction and operational oversight, guiding the team through the development lifecycle. This individual will be an expert in Java programming and possess deep knowledge of observability tools and practices. A proven track record of implementing and utilizing solutions such as Datadog, ElasticSearch, Prometheus, and Grafana is essential for success in this role. The ideal candidate will be adept at instrumenting applications, collecting and analyzing telemetry data, and translating these insights into actionable improvements. Prior experience building event driven applications is preferred. This role will be responsible for designing and developing enterprise-scale distributed systems, services, and APIs working in an Agile work environment. They will be expected to implement object-oriented design principles and follow design patterns. This role is responsible for building, mentoring, and managing the team, fostering a culture of accountability, innovation, and collaboration while ensuring clear roles and shared goals. Collaboration with cross-functional partners, including architecture, engineering, product, and data analytics, will be essential for success. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC. Relocation assistance is not available for this position.

Requirements

Bachelor's Degree or 4 additional years of experience beyond the minimum requirement can be used in lieu of a degree.
8 years of software development experience demonstrating depth of technical understanding within a specific discipline(s)/technology(s) to include 2 years demonstrated leadership driving enterprise technology projects or initiatives.
6 years of experience delivering technology solutions in all phases of the software systems and application development lifecycle.
Highly proficient in software engineering languages and tools; ability to develop on multiple platforms.
Knowledge and advanced experience of leading code/design reviews.
Demonstrated ability to address complex production issues by troubleshooting applications and systems.
Ability to quickly understand applicable business acumen to provide appropriate Engineering solutions.
Deep Understanding of one or more of the following: Java, Swift, Objective-C, Cobol, JavaScript, Kotlin, C++, HTML, CSS, SQL, Go, and Python
Demonstrated experience working with cloud technologies and tools.

Nice To Haves

Demonstrated experience both designing solutions and directly contributing to development tasks in Java.
Hands-on experience with telemetry concepts and their practical application in software development, including enabling telemetry for applications within observability platforms.
Understanding of digital experience monitoring and products such as Adobe Analytics and Google Analytics, including their capabilities.
Knowledge of data visualization tools and experience deriving actionable insights from telemetry data
Knowledge of AWS services such as EKS, SQS, SNS, AWS Managed Prometheus, and OpenSearch
Experience with event-driven architecture, ideally Kafka.

Responsibilities

Design, develop, code, and test complex tactical as well as strategic cross functional technical solutions, often collaborating with Engineers or Architects outside of team/department.
Leads the team in in-depth code/design reviews and communicates updates and impacts to stakeholders to ensure smooth daily operations and accurate planning for multiple teams.
Organize work and lead multiple teams to deliver features and solutions.
Independently resolves complex production issues and leads troubleshooting of end-to-end solutions that span multiple applications and systems.
Mentor and coach junior / experienced engineers, including coaching of design principles for their teams and others
Work with architecture to help define directions for cross functional or highly complex key and emerging technologies within a specific domain.
May begin advancing professional development through active participation in industry organizations, writing programming publications, pursuing educational opportunities, establishing personal networks, and participating in professional societies.
Leverages Site Reliability Engineering practices in their domain.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.

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