Software Engineer (L3)

Twilio

96d • $146,800 - $183,500

About The Position

This position is needed to expand the cross channel conversations team in Twilio. The team is working on building the next generation omni-channel platform and data layer that bridges all Twilio channels including Voice, Messaging, and Email to empower businesses to engage with millions of customers at scale with highly personalized, data-driven interactions. We are looking for an engineer that will help build this highly available platform, integrate with several Twilio products and external systems such as data lakes, AI agents and analytic tools to deliver seamless and intelligent customer experiences. You’ll have the opportunity to design core components and influence org-wide architectural decisions, mentor engineers, and engage directly with multiple teams.

Requirements

• 4+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
• Extensive experience with RESTful API design and development
• Bachelor’s degree in Computer Science or related industry experience
• Familiarity with Java or Go, and applying best practice coding standards and writing high quality code
• Excellent written and verbal communication skills
• Experience with AWS, GCP or other public cloud providers
• Good understanding and hands on experience working with SQL and NoSQL databases

Nice To Haves

• Prior experience building large-scale, high-throughput datastores on DynamoDB
• Experience building and deploying multi-regional systems
• Experience with container technology - Docker/Kubernetes

Responsibilities

• Collaborate with other team members, including our Product team, to help influence, own, and improve our product offering
• Design, build, and maintain massively scalable, highly reliable and resilient Java and Go services hosted in AWS cloud working in a fast growing and engineering focused company
• Design customer focused and scalable software in a distributed system
• Work with other engineering teams and with members of the product organization to distill internal and customer needs into requirements and tech specs
• Build features without having all the answers; adopt new technologies and strategies where applicable
• Cultivate a culture of ownership and growth by mentoring engineers and sharing technical expertise
• Prevent, troubleshoot, and investigate production incidents by developing automated remediation processes
• Participate in Agile ceremonies for software development and contribute to the testing of our code and the delivery of what we create to production
• Use AI coding assistants like Claude and Codex to streamline and automate your development process

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• Retirement savings program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees