Software Engineer Intern

Thomson Reuters • Eagan, MN

4d

About The Position

Join the GST Browser engineering team to strengthen our observability and monitoring capabilities. In this internship, you will help build and enhance Datadog dashboards, monitors, and alerts that improve visibility into API performance, service health, and customer experience. You’ll collaborate with engineers, QA, and product partners to ensure GST Browser is reliable, scalable, and easy to operate.

Requirements

• Currently pursuing a degree in Computer Science, Software Engineering, IT, or related field.
• Basic understanding of REST APIs, logs/metrics, and performance concepts.
• Familiarity with any programming language (C#, Java, JavaScript, Python).
• Interest in observability, APM tools, dashboards, and data‑driven engineering.
• Curiosity, attention to detail, and eagerness to learn.

Nice To Haves

• Exposure to Datadog or similar tools (Grafana, New Relic, Prometheus).
• Experience with Git, basic scripting, or test automation frameworks.

Responsibilities

• Build and maintain Datadog dashboards for latency, errors, throughput, and key API metrics.
• Partner with engineers to improve log, metric, and trace instrumentation and support standardized observability practices.
• Configure alerts, SLO indicators , and runbook‑ready monitors for GST Browser services.
• Analyze telemetry to provide insights on API usage and effectiveness , complementing product analytics needs.
• Document dashboards, alert logic, and best practices for future contributors.

Benefits

• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our commitment of empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include paid leave, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
• In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits: optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees